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For Companies At a Glance
- Tasks: Lead cloud services delivery and enhance customer experience for enterprise accounts.
- Company: A leading data and AI firm with a global impact.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and work with cutting-edge technologies to drive customer success.
- Qualifications: Strong communication skills and a background in customer support; ITIL knowledge preferred.
- Other info: Exciting role with the chance to make a real difference in client satisfaction.
The predicted salary is between 42000 - 84000 £ per year.
A leading data and AI firm is seeking a Cloud Services Delivery Manager for a hybrid role in Marlow, UK. This position involves championing customer experience, managing enterprise accounts, and building success plans based on client goals.
Candidates should have strong communication skills, a customer support background, and preferable ITIL knowledge. The role offers an opportunity to work with cutting-edge technologies while ensuring customer satisfaction and success.
Cloud Services Delivery Lead | Hybrid, Global Impact in Marlow employer: SAS - Global
Contact Detail:
SAS - Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Services Delivery Lead | Hybrid, Global Impact in Marlow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their cloud services and how they impact customer experience. This will help us tailor your responses and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role requires strong communication, consider doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Cloud Services Delivery Lead | Hybrid, Global Impact in Marlow
Some tips for your application 🫡
Show Your Passion for Cloud Services: When writing your application, let your enthusiasm for cloud services shine through! We want to see how your experience aligns with our mission to enhance customer experience and success.
Tailor Your Experience: Make sure to highlight your relevant experience in managing enterprise accounts and customer support. We love seeing how you've championed customer satisfaction in your previous roles!
Communicate Clearly: Strong communication skills are key for this role. Use clear and concise language in your application to demonstrate your ability to convey complex ideas effectively, just like you would with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with cutting-edge technologies!
How to prepare for a job interview at SAS - Global
✨Know Your Cloud Stuff
Make sure you brush up on your cloud services knowledge. Understand the latest trends and technologies in the cloud space, especially those relevant to the company. Being able to discuss how these can enhance customer experience will show that you're not just familiar with the basics but are genuinely passionate about the field.
✨Customer Experience is Key
Since this role focuses heavily on championing customer experience, prepare examples from your past roles where you've successfully managed client relationships or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Communicate Clearly and Confidently
Strong communication skills are a must for this position. Practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to get comfortable discussing your experiences and ideas without stumbling over your words.
✨Familiarise Yourself with ITIL
If you have ITIL knowledge, great! If not, take some time to understand its principles and how they apply to service delivery. Being able to reference ITIL practices during your interview will demonstrate your commitment to best practices in managing enterprise accounts and delivering exceptional service.
