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- Tasks: Develop and improve global service processes in a dynamic, international environment.
- Company: Join Sartorius Lab Instruments, a leader in scientific innovation.
- Benefits: Enjoy flexible work schedules, competitive pay, and a modern campus with great amenities.
- Other info: Diverse and inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in healthcare by optimising service operations worldwide.
- Qualifications: Degree or apprenticeship in a related field with project management experience.
The predicted salary is between 50000 - 60000 ÂŁ per year.
We are looking for a Business Process Expert – Instrument Service (x|f|m) to join our business unit Sartorius Lab Instruments GmbH in Goettingen or our side in Epsom (UK). The role focuses on developing and improving global service business processes, from new service design and order entry to technical service, scheduling, and invoicing. You will work at the intersection of process design, digitalisation, and system implementation, using tools such as SAP (CS/SD/MM) and Service1, and partner closely with global and local service teams to deliver consistent, efficient, and scalable service operations worldwide. This full‑time position requires onsite presence with the possibility to work remotely some days.
Your responsibilities:
- You perform end‑to‑end service processes as part of international rollouts, improvement initiatives, and enterprise integrations.
- You support interdisciplinary and global projects and system rollouts, ensuring consistent adoption and alignment of service standards.
- You translate operational requirements into functional system specifications for SAP and Service1, ensuring seamless integration into our global service landscape.
- You conduct, coordinate, and document system tests for enhancements, feature releases, and integrations (SAP, Service1, and other service‑management tools).
- You proactively advise and train local service units on our global processes and applications.
- You conduct training sessions and optimise existing training documentation.
- You coordinate projects and initiatives on the topics of processes, organization, and digitalisation.
What will convince us:
- A university degree (e.g. industrial engineering) or a subject‑related completed apprenticeship with initial work experience.
- Initial experience in applying project‑management methods and tools for process analysis, such as Six Sigma, Lean, and agile project management.
- Experience in technical‑oriented service, ideally within the Sartorius service environment.
- Relevant knowledge of service‑management software and strong SAP ERP knowledge (CS, SD, MM); CRM Service1 experience is an advantage.
- Very good written and spoken English skills; German is a plus.
- Intercultural competences and willingness to travel internationally (approx. 20 %).
What we offer:
- Work‑life balance: remote options, flextime, flexible work schedules, sabbaticals.
- Attractive compensation: vacation and holiday bonuses, pension benefits with a 35‑hour week and 30 vacation days.
- Large, modern campus: open office spaces, terraces, company restaurant with vegetarian and vegan options, Italian bistro, ice‑cream sales, fitness studio and childcare centre.
- Welcoming culture: mutual support, team spirit, international collaboration; communities on numerous topics, such as coaching.
- We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.
About Sartorius: Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real‑world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
Business Process Expert Instrument Service (x|f|m) in Surrey employer: Sartorius
Contact Detail:
Sartorius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process Expert Instrument Service (x|f|m) in Surrey
✨Tip Number 1
Network like a pro! Reach out to current employees at Sartorius on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Business Process Expert role.
✨Tip Number 2
Prepare for the interview by brushing up on your SAP knowledge and service management tools. Be ready to discuss how you've used these in past roles, as this will show you're the right fit for the job.
✨Tip Number 3
Showcase your project management skills! Whether it's Lean, Six Sigma, or agile methods, be prepared to share specific examples of how you've improved processes in previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Sartorius.
We think you need these skills to ace Business Process Expert Instrument Service (x|f|m) in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Process Expert role. Highlight relevant experience in service processes, project management, and any specific tools like SAP or Service1 that you've used. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Be sure to mention any experience you have with process design and digitalisation, as these are key aspects of the job.
Showcase Your Intercultural Skills: Since we work in a global environment, it's important to highlight any intercultural experiences you have. Whether it's working with international teams or travelling, let us know how you can bring a diverse perspective to our projects!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Sartorius
✨Know Your Processes
Familiarise yourself with the end-to-end service processes relevant to the role. Understand how they integrate with tools like SAP and Service1, as well as the importance of process design and digitalisation in improving service operations.
✨Showcase Your Project Management Skills
Be ready to discuss your experience with project management methodologies such as Six Sigma or Lean. Prepare examples of how you've applied these methods in past roles, especially in technical service environments, to demonstrate your ability to drive improvements.
✨Prepare for Technical Questions
Expect questions about your knowledge of service-management software and SAP ERP modules (CS, SD, MM). Brush up on these topics and be prepared to explain how you've used them in previous positions or projects.
✨Cultural Fit Matters
Sartorius values diversity and collaboration, so be sure to convey your intercultural competencies and willingness to work in international teams. Share experiences that highlight your adaptability and teamwork skills to show you align with their welcoming culture.