Overview
As a Field Application Specialist, you will enable customers to apply the Incucyte portfolio in their research and workflows. You will provide application expertise, technical consultation, and field support to accelerate adoption. The role involves extensive customer interaction and up to 70% travel across the North of England, Scotland and Ireland, with remote-based flexibility. You will contribute to portfolio improvements by feeding back field insights and supporting cross-functional teams. This role offers meaningful impact by helping customers translate research into actionable solutions that advance health.
Pay / Benefits
- 37.5 hours working week
- 25 days annual leave plus public holidays
- Company Car
- Private Medical Insurance
- Group Personal Pension Plan
- Salary Sacrifice Health Assessment Service
Responsibilities
- Support customer evaluations, assessments, and technical consultations to translate requirements into product and workflow recommendations
- Plan and execute application trials, validations, and customer training; design onboarding plans and document outcomes
- Troubleshoot technical inquiries and product performance issues; coordinate corrective actions with relevant functions
- Provide application expertise throughout opportunity development; offer technical insights and solution recommendations
- Generate leads through customer interactions, meetings, and pre-sales activities while tracking opportunities in the pipeline
- Capture and share customer feedback, trends, and competitive intelligence to support portfolio enhancements
Key requirements
- Master’s degree or PhD in Life Sciences, Biotechnology, Engineering or a related field
- Experience in application support, technical support, field application, or customer-facing roles within life sciences
- Experience with biological imaging platforms, microscopy or cell culture; knowledge of related workflows
- Strong hands-on technical capability including demonstrations, trials, and customer training; ability to document findings clearly
- Troubleshooting mindset with the ability to resolve issues in customer environments
- Customer-focused communication and presentation skills; ability to articulate technical value to diverse stakeholders
- Ability to collaborate across Sales, Product Management, Quality, and other functions; willing to travel up to 70%
- customer-focused communication
- presentation skills
- collaborative mindset
- biological imaging platforms
- microscopy
- cell culture
Field Application Specialist - BioAnalytics (North England, Scotland and Ireland) in Glasgow employer: Sartorius
Sartorius is an exceptional employer located in Royston, offering a vibrant work culture that fosters mutual support and international collaboration among its dedicated team of professionals. With a strong focus on personal and professional development, employees benefit from comprehensive onboarding, mentoring programs, and opportunities for growth within the bioprocessing industry. The company also provides attractive working conditions, including competitive benefits, flexible leave options, and regular social events, making it an ideal place for those looking to make a meaningful impact in the field of health and science.
