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- Tasks: Service and repair laboratory equipment, ensuring top-notch customer support.
- Company: Join Sartorius, a leader in scientific solutions for healthcare.
- Benefits: Enjoy competitive pay, health perks, and a supportive work culture.
- Why this job: Make a real impact in healthcare while advancing your career.
- Qualifications: Experience with lab equipment or field service; training provided.
- Other info: Flexible working hours and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Field Service Technician – Liquid Handling – South London
Join to apply for the Field Service Technician – Liquid Handling – South London role at Sartorius
Join our Liquid Handling department as a Field Service Technician. Do you have experience working with laboratory equipment? or Do you have experience servicing and repairing equipment in another industry? Are you looking to take next step in your career and use your experience in a field service role supporting customers?
We are looking for a Field Service Technician for our Liquid Handling department at Sartorius. In this role, you will be responsible for servicing, repairing and calibrating single and multichannel pipettes on customer sites in South London and surrounding counties, including Surrey, Hampshire and Berkshire, whilst delivering excellent customer service. On occasions you will be working in our in-house workshop at our Epsom site.
The team consists of 11 Engineers, and we are looking forward to shaping the future with you.
This position is available full time. You will be working in the field and ideally living near South London or surrounding counties.
Grow With Us – Your Responsibilities
- On a daily basis you will be responsible for providing service and customer support during field and in house visits
- You will manage all on site maintenance, test tasks and troubleshooting for pipettes, diagnose errors or technical problems and determine reasonable solutions
- You will produce timely and detailed service reports, issue certificate of analysis for equipment in a timely manner
- Follow company’s procedures and policies as well as UKAS, ISO, GMP standards on customer sites
- You will work closely with technical team and share information across the organization
- You will build relationships with customers to improve satisfaction and maximize retention while providing excellent customer service
What Will Convince Us
- You may have experience with laboratory equipment i.e. Pipettes, liquid handling, or other equipment; training will be provided
- Field service experience in pharmaceutical, biological, or chemical industry following GMP or ISO standards or UKAS accredited laboratory; candidates from other industries will also be considered
- Ability to troubleshoot, test and service technical equipment
- Ability to work autonomously and unsupervised
- Ability to work flexibly and efficiently and to adapt quickly to changing work schedules
- Willingness to travel with some overnight stays
- Strong customer service skills and great communication skills
- Full driving licence
In order to commence working with us, the successful candidate will have the right to work in the UK.
What We Offer
- Technical Training: comprehensive technical training on Sartorius systems and laboratory compliance
- Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining
- Welcoming Culture: experience a welcoming culture characterized by mutual support, team spirit and international collaboration
- Health & Well-Being: wide section of health and well-being support such as healthcare plans and health assessment services
Benefits
- 37.5 hours working week
- 25 days annual leave plus public holidays
- Annual option to buy, sell or carry over annual leave
- Free parking on site
- Free hot and cold drinks at Sartorius sites
- Fully Expensed Company Vehicle and Fuel Card
Health & Wellbeing
- Private Medical Insurance
- Private Dental Insurance
- Group Life Assurance
- Travel Insurance (Employee Paid)
- Salary Sacrifice Health Assessment Service
- Salary Sacrifice Cycle to Work Scheme
Planning Ahead For Your Future
- Group Personal Pension Plan
- Group Income Protection
- Salary Sacrifice Will Writing Service
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
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Field Service Technician - Liquid Handling - South London employer: Sartorius
Contact Detail:
Sartorius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician - Liquid Handling - South London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Field Service Technician role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or recruiters, bring along examples of your work or even a portfolio. This is your time to shine and demonstrate how your experience with laboratory equipment can make a difference.
✨Tip Number 3
Prepare for interviews by researching Sartorius and understanding their products and values. Tailor your answers to show how your background aligns with their mission. Remember, they want to see how you can contribute to their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sartorius family and making an impact in the field.
We think you need these skills to ace Field Service Technician - Liquid Handling - South London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any experience you have with laboratory equipment or field service roles. We want to see how your background aligns with the Field Service Technician position, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to show us you understand what we’re looking for and how you fit into our Liquid Handling department.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sartorius
✨Know Your Equipment
Familiarise yourself with the specific laboratory equipment mentioned in the job description, especially pipettes and liquid handling systems. Be prepared to discuss your experience with similar equipment and how you’ve serviced or repaired them in the past.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent customer service. Highlight how you built relationships and resolved issues, as this will demonstrate your ability to enhance customer satisfaction.
✨Understand Industry Standards
Brush up on UKAS, ISO, and GMP standards relevant to the role. Being able to discuss these standards and how they apply to your work will show that you’re serious about compliance and quality in your service.
✨Prepare for Technical Questions
Expect technical questions related to troubleshooting and servicing equipment. Practice explaining your thought process when diagnosing problems and coming up with solutions, as this will showcase your technical expertise and problem-solving skills.