At a Glance
- Tasks: Service and repair laboratory equipment, mainly pipettes, while providing excellent customer support.
- Company: Sartorius is a global life science company dedicated to advancing healthcare solutions.
- Benefits: Enjoy flexible work schedules, remote options, and a competitive benefits package including health insurance.
- Why this job: Join a supportive team, make a real impact in healthcare, and grow your career in a dynamic environment.
- Qualifications: HNC/HND in Engineering or related field; experience with lab equipment is a plus but training is provided.
- Other info: Full-time role with opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Field Service Technician to join our team around the Oxford / Milton Keynes area. You will have some technical skills in electrical, electronics, mechatronics or comparable experience. Do you have experience working with laboratory equipment? Or do you have experience servicing and repairing equipment in another industry? Are you looking to take the next step in your career and use your experience in a field service role supporting customers? We are looking for a Field Service Technician for our Liquid Handling department at Sartorius.
In this role, you will be responsible for servicing, repairing, calibrating single and multichannel pipettes on customer sites in the Oxfordshire and Milton Keynes area whilst delivering excellent customer service. On occasions you will be working in our in-house workshop at our Epsom site. The team consists of 11 professionals, and we are looking forward to shaping the future with you. This position is available full time. You will be working in the field and ideally living near Oxford or Milton Keynes.
Your Responsibilities
- Providing service and customer support during field and in-house visits.
- Managing all on-site maintenance, test tasks for pipettes, diagnosing errors or technical problems and determining reasonable solutions.
- Producing timely and detailed service reports, issuing certificates of analysis for equipment in a timely manner.
- Following company’s procedures and policies as well as UKAS, ISO, GMP standards on customer sites.
- Working closely with the technical team and sharing information across the organization.
- Improving customer satisfaction; helping maximize customer retention whilst providing excellent customer service.
What will convince us
- You have completed a HNC/HND in Electrical/Mechanical Engineering/Electromechanics or related discipline.
- You may have experience with laboratory equipment (i.e., Pipettes, liquid handling, or other equipment); however, training will be provided.
- Field service experience working in the pharmaceutical, biological, or chemical industry following GMP or ISO standards or UKAS accredited laboratory in a similar role would be desirable though candidates from other industries will also be considered (manufacturing, electronics, etc.).
- Ability to troubleshoot, test and service technical equipment.
- Ability to work autonomously and unsupervised.
- Ability to work flexibly and efficiently and to adapt quickly to changing work schedules.
- Willingness to travel.
- Strong customer service skills and great communication skills.
- Full driving license.
- In order to commence working with us, the successful candidate will have the right to work in the UK.
What we offer
- Personal and Professional Development: mentoring, leadership programs, LinkedIn Learning, internal seminar offerings.
- Work-life Balance: Remote options, flexible work schedules.
- Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining.
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as coaching, agile working and business women network.
- Health & Well-Being: Wide selection of health and well-being support such as healthcare plans and health assessment services.
Benefits
- Attractive Working Conditions: 37.5 hours working week. 25 days annual leave plus public holidays. Annual option to buy, sell or carry over annual leave. Free parking on site. Free hot and cold drinks. Company car.
- Health & Wellbeing: Competitive benefits package, including: Private Medical Insurance. Private Dental Insurance. Group Life Assurance. Travel Insurance (Employee Paid). Salary Sacrifice Health Assessment Service. Salary Sacrifice Cycle to Work Scheme.
- Planning Ahead For Your Future: Group Personal Pension Plan. Group Income Protection. Salary Sacrifice Will Writing Service.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
Field Service Technician - Laboratory Equipment (Oxfordshire) employer: Sartorius
Contact Detail:
Sartorius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician - Laboratory Equipment (Oxfordshire)
✨Tip Number 1
Familiarise yourself with the specific laboratory equipment mentioned in the job description, such as pipettes and liquid handling systems. Understanding their functionality and common issues will give you an edge during interviews.
✨Tip Number 2
Highlight any relevant experience you have in servicing or repairing technical equipment, even if it's from a different industry. Be prepared to discuss how those skills can transfer to the role of Field Service Technician.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This will show that you can maintain high customer satisfaction, which is crucial for this role.
✨Tip Number 4
Research Sartorius and its mission in the life sciences sector. Being knowledgeable about the company’s goals and values will help you align your answers during the interview and show your genuine interest in joining their team.
We think you need these skills to ace Field Service Technician - Laboratory Equipment (Oxfordshire)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical skills and experiences, especially in electrical, electronics, or mechatronics. Include any specific experience with laboratory equipment or field service roles to catch the employer's attention.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Technician role and how your background aligns with the responsibilities outlined in the job description. Mention your customer service skills and ability to work autonomously.
Highlight Relevant Qualifications: Clearly state your educational qualifications, such as HNC/HND in Electrical/Mechanical Engineering or related disciplines. If you have certifications or training related to GMP or ISO standards, be sure to include those as well.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully diagnosed and resolved technical issues in previous roles. This will demonstrate your troubleshooting abilities and suitability for the position.
How to prepare for a job interview at Sartorius
✨Showcase Your Technical Skills
Make sure to highlight your technical skills in electrical, electronics, or mechatronics during the interview. Be prepared to discuss specific experiences where you successfully diagnosed and repaired equipment, especially if it relates to laboratory settings.
✨Demonstrate Customer Service Excellence
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in previous positions. Discuss how you handled difficult situations and ensured customer satisfaction.
✨Familiarise Yourself with Relevant Standards
Brush up on UKAS, ISO, and GMP standards as they are crucial for this position. Showing that you understand these regulations will demonstrate your commitment to quality and compliance in your work.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the Field Service Technician role and the company culture at Sartorius. This shows your genuine interest in the position and helps you assess if it's the right fit for you.