At a Glance
- Tasks: Install, maintain, and calibrate lab equipment while providing top-notch customer service.
- Company: Join a leading company in lab instruments with a focus on innovation.
- Benefits: Enjoy 25 days off, free parking, and a fully expensed company vehicle.
- Other info: Flexible working hours and great career growth opportunities await you.
- Why this job: Make a real difference in the lab industry while developing your technical skills.
- Qualifications: Experience with lab equipment is a plus, but training will be provided.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Field Service Engineer to join our Lab Instruments team.
In this role, you will be responsible for installation, maintenance, testing and calibration of balances, centrifuges, pure water systems and other associated laboratory equipment at customer sites in Gloucestershire while delivering excellent customer service.
This is a full‑time position working in the field and ideally you are based in Gloucestershire, Warwickshire, Worcestershire or Herefordshire.
Responsibilities
- Provide service and customer support during field and in‑house visits.
- Manage all on‑site installation, maintenance and test tasks.
- Diagnose errors and technical problems and identify effective solutions.
- Produce timely and detailed service reports and issue certificates of analysis.
- Follow company procedures and policies as well as UKAS, ISO, GMP standards on customer sites.
- Work closely with the technical team and share information across the organisation.
- Build relationships with customers to improve satisfaction and retention.
Qualifications
- Experience with balances, water systems and centrifuges (beneficial but extensive training will be provided).
- Field service experience in the pharmaceutical, biological or chemical industry following GMP or ISO standards.
- Ability to test, troubleshoot and service technical equipment.
- Ability to work autonomously and unsupervised.
- Flexibility, efficiency and ability to adapt quickly to changing work schedules.
- Willingness to travel with some overnight stays and holding a full driving licence.
- Strong customer service and communication skills.
- Right to work in the United Kingdom.
Benefits
- 37.5 hours working week.
- 25 days annual leave plus public holidays.
- Free parking on site.
- Free hot and cold drinks.
- Fully expensed company vehicle and fuel card.
- Private medical, dental, and life insurance.
- Travel insurance (employee paid).
- Salary sacrifice options including pension and cycle‑to‑work.
- Health assessment services.
- #J-18808-Ljbffr
Field Service Engineer - Lab Instruments - Gloucestershire | Warwickshire | Worcestershire | He[...] in Epsom employer: Sartorius
Sartorius Stedim BioOutsource is an exceptional employer, offering a vibrant work culture that fosters mutual support and international collaboration among its team of dedicated professionals. With a strong focus on personal and professional development, employees benefit from comprehensive onboarding, mentoring programs, and a competitive benefits package, including private medical insurance and generous annual leave. Located in Maxim Park, Eurocentral, the company provides a dynamic environment where you can make a meaningful impact in the life sciences sector while enjoying attractive working conditions and opportunities for growth.
