Responsibilities
- Act as the business administrator for the CRM system, working closely with the leadership team and IT to define, develop and implement solutions to maintain and enhance service and sales processes.
- Perform comprehensive diagnostic analysis of core Salesforce features, including user setup, custom object configuration, quotes, lead and case assignment rules, territory models and validation rules.
- Oversee the development and delivery of Salesforce training for new hires, refresher workshops and user meetings.
- Collaborate with the leadership team to develop and provide detailed reports and dashboards, delivering key insights into pipeline performance, process compliance and KPI adherence.
- Use sandbox environments to explore, design and develop innovative solutions to complex business challenges.
Qualifications
- Strong experience working with Salesforce, either as an administrator or business analyst supporting service teams, with advanced knowledge of Salesforce features and functionality.
- Familiarity with Service1 or similar service management platforms; knowledge of SAP, JIRA, Salesforce Cloud Suite, SAP CPQ or Highspot considered beneficial.
- Strong business experience ideally gained within the life sciences sector, with a background in data or business analysis being advantageous.
- Highly proficient in Microsoft Office, particularly MS Project, Excel and PowerPoint.
- Detail‑oriented, proactive and confident in solving problems with strong time‑management skills and the ability to prioritise workload effectively.
- Excellent communicator, able to articulate ideas clearly and adapt approach to different audiences, including presenting or leading initiatives.
- Enjoys working with multi‑disciplinary, geographically dispersed teams, is open to new challenges and identifies with our core values: Sustainability, Openness and Enjoyment.
- Must have the right to work in the United Kingdom.
What we offer
As a growing global life science company, we offer a wide range of benefits, including personal and professional development through mentoring, leadership programs and internal seminars; work‑life balance with remote options and flexible work schedules; comprehensive onboarding with a virtual online platform; a welcoming culture with mutual support, team spirit and international collaboration; and health & well‑being support such as healthcare plans and health assessment services.
Join our global team and become part of the solution in the fight against diseases such as cancer and dementia. We are looking for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
