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- Tasks: Develop and improve global service processes in a dynamic tech environment.
- Company: Join Sartorius Lab Instruments, a leader in scientific innovation.
- Benefits: Enjoy flexible work schedules, competitive pay, and modern campus amenities.
- Why this job: Make a real impact in healthcare while advancing your career globally.
- Qualifications: Degree or apprenticeship with project management experience; SAP knowledge is a plus.
- Other info: Diverse and inclusive culture with opportunities for international travel.
The predicted salary is between 50000 - 65000 ÂŁ per year.
We are looking for a Business Process Expert – Instrument Service (x|f|m) to join our business unit Sartorius Lab Instruments GmbH in Goettingen or our side in Epsom (UK). The role focuses on developing and improving global service business processes, from new service design and order entry to technical service, scheduling, and invoicing. You will work at the intersection of process design, digitalisation, and system implementation, using tools such as SAP (CS/SD/MM) and Service1, and partner closely with global and local service teams to deliver consistent, efficient, and scalable service operations worldwide. This full‑time position requires onsite presence with the possibility to work remotely some days.
Your responsibilities:
- You perform end‑to‑end service processes as part of international rollouts, improvement initiatives, and enterprise integrations.
- You support interdisciplinary and global projects and system rollouts, ensuring consistent adoption and alignment of service standards.
- You translate operational requirements into functional system specifications for SAP and Service1, ensuring seamless integration into our global service landscape.
- You conduct, coordinate, and document system tests for enhancements, feature releases, and integrations (SAP, Service1, and other service‑management tools).
- You proactively advise and train local service units on our global processes and applications.
- You conduct training sessions and optimise existing training documentation.
- You coordinate projects and initiatives on the topics of processes, organization, and digitalisation.
What will convince us:
- A university degree (e.g. industrial engineering) or a subject‑related completed apprenticeship with initial work experience.
- Initial experience in applying project‑management methods and tools for process analysis, such as Six Sigma, Lean, and agile project management.
- Experience in technical‑oriented service, ideally within the Sartorius service environment.
- Relevant knowledge of service‑management software and strong SAP ERP knowledge (CS, SD, MM); CRM Service1 experience is an advantage.
- Very good written and spoken English skills; German is a plus.
- Intercultural competences and willingness to travel internationally (approx. 20 %).
What we offer:
- Work‑life balance: remote options, flextime, flexible work schedules, sabbaticals.
- Attractive compensation: vacation and holiday bonuses, pension benefits with a 35‑hour week and 30 vacation days.
- Large, modern campus: open office spaces, terraces, company restaurant with vegetarian and vegan options, Italian bistro, ice‑cream sales, fitness studio and childcare centre.
- Welcoming culture: mutual support, team spirit, international collaboration; communities on numerous topics, such as coaching.
We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.
About Sartorius: Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real‑world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
Business Process Expert Instrument Service (x|f|m) in Epsom employer: Sartorius
Contact Detail:
Sartorius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process Expert Instrument Service (x|f|m) in Epsom
✨Tip Number 1
Network like a pro! Reach out to current employees at Sartorius on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Business Process Expert role.
✨Tip Number 2
Prepare for the interview by brushing up on your SAP knowledge and service management tools. Be ready to discuss how you've used these in past roles, especially in process improvement initiatives.
✨Tip Number 3
Show off your project management skills! Think of examples where you've successfully implemented process changes or led projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Business Process Expert Instrument Service (x|f|m) in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Process Expert role. Highlight your experience with process design, digitalisation, and any relevant tools like SAP. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving service processes and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Relevant Experience: When detailing your work experience, focus on roles where you’ve applied project management methods or worked in technical service. We’re keen to see how you’ve contributed to similar projects and what impact you made.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Sartorius
✨Know Your Processes
Familiarise yourself with the end-to-end service processes relevant to the role. Understand how they integrate with tools like SAP and Service1, as well as the importance of process design and digitalisation in improving service operations.
✨Showcase Your Project Management Skills
Be ready to discuss your experience with project management methodologies such as Six Sigma, Lean, or agile. Prepare examples of how you've applied these methods in past roles, especially in technical service environments.
✨Prepare for Technical Questions
Brush up on your knowledge of service-management software and SAP ERP modules (CS, SD, MM). Expect questions that assess your technical understanding and ability to translate operational requirements into functional specifications.
✨Demonstrate Cultural Awareness
Since the role involves international collaboration, be prepared to discuss your intercultural competencies. Share experiences where you've successfully worked with diverse teams and how you adapt to different cultural contexts.