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For Companies At a Glance
- Tasks: Develop and optimise global service processes using SAP and Service1.
- Company: Join Sartorius, a leading life science company making a real-world impact.
- Benefits: Flexible work options, competitive pay, 30 vacation days, and wellness facilities.
- Why this job: Influence global service strategy and enhance customer experience through innovative processes.
- Qualifications: Degree in industrial engineering or related field; project management experience preferred.
- Other info: Dynamic, inclusive culture with opportunities for international collaboration and growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Business Process Expert Instrument Service (x|f|m) for our business unit Sartorius Lab Instruments GmbH in Goettingen or our site in Epsom (UK) to further develop our global service business processes, starting with the development of new services, order entry, technical service including scheduling, up to invoicing. You will work at the intersection of process design, digitalization, and system implementation, using tools such as SAP (CS/SD/MM) and Service1, and you will partner closely with global and local service teams to ensure consistent, efficient, and scalable service operations worldwide. This role offers a unique opportunity to directly influence our global service strategy and elevate the customer experience through smart, data-driven and seamlessly integrated processes. This position is available in full-time and requires to be on-site with the possibility to work some days remotely.
Grow with us – Your Responsibilities
- You perform end-to-end service processes as part of international rollouts, improvement initiatives, and enterprise integrations.
- You support interdisciplinary and global projects as well as system rollouts, and improvement initiatives, ensuring consistent adoption and alignment of service standards.
- You translate operational requirements into functional system specifications for SAP and Service1, ensuring seamless integration into our global service landscape.
- You conduct, coordinate, and document system tests for enhancements, feature releases, and integrations (SAP, Service1, and other service management tools).
- You proactively advise and train local service units on our global processes and applications.
- You conduct training sessions and optimize existing training documentation.
- You coordinate projects and initiatives on the topics of processes, organization, and digitalization.
What will convince us
- A university degree (e.g. industrial engineering) or a subject-related completed apprenticeship with initial work experience.
- Initial experience in the application of methods in project management as well as tools for process analysis and improvement such as Six Sigma, Lean and agile project management.
- Experience in technical-oriented service, ideally in the Sartorius service environment.
- Relevant service management software knowledge as well as good SAP ERP knowledge (e.g. CS, SD, MM) and CRM Service1 knowledge are an advantage.
- Very good written and spoken English skills, German is a plus.
- Intercultural competences and willingness to travel internationally (approx. 20%).
What we offer
As a growing global life science company, stock listed on the MDAX, Sartorius offers a wide range of Benefits:
- Work life balance: Remote options, flextime, flexible work schedules, sabbaticals.
- Attractive compensation: Vacation and holiday bonuses including pension benefits with a 35 hr. week, 30 vacation days.
- Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center.
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics, such as coaching.
We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
Business Process Expert Instrument Service (x|f|m) - Hybrid employer: Sartorius
Contact Detail:
Sartorius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process Expert Instrument Service (x|f|m) - Hybrid
✨Tip Number 1
Network like a pro! Reach out to current employees at Sartorius on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Dive deep into business processes, digitalisation, and SAP tools. We want to show that we’re not just interested but genuinely excited about how we can contribute!
✨Tip Number 3
Practice common interview questions with a mate. Focus on how our skills align with the responsibilities listed in the job description. This will help us articulate our thoughts clearly and confidently during the actual interview.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in joining the team!
We think you need these skills to ace Business Process Expert Instrument Service (x|f|m) - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Process Expert role. Highlight relevant experience in process design, digitalisation, and any specific tools like SAP or Service1 that you’ve worked with. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can elevate our global service strategy. Keep it engaging and personal – we love a bit of personality!
Showcase Your Project Management Skills: Since this role involves project management, be sure to highlight any experience you have with methodologies like Six Sigma or Lean. We’re looking for someone who can drive improvements, so share examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Sartorius
✨Know Your Processes
Familiarise yourself with the end-to-end service processes relevant to the role. Understand how they integrate with tools like SAP and Service1, as well as the importance of process design and digitalisation in enhancing customer experience.
✨Showcase Your Project Management Skills
Be ready to discuss your experience with project management methodologies such as Six Sigma and Lean. Prepare examples of how you've applied these methods in past roles to improve processes or manage projects effectively.
✨Prepare for Technical Questions
Expect questions about your knowledge of service management software and SAP ERP. Brush up on key functionalities, especially in CS, SD, and MM modules, and be prepared to explain how you've used these tools in previous positions.
✨Demonstrate Cultural Awareness
Since this role involves international collaboration, highlight any intercultural experiences you have. Discuss how you adapt to different working styles and communicate effectively with diverse teams, showcasing your willingness to travel and engage globally.