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For Companies At a Glance
- Tasks: Develop and optimise global service processes using innovative tools like SAP.
- Company: Join Sartorius, a leading life science company making a real-world impact.
- Benefits: Enjoy flexible work schedules, competitive pay, and a modern campus with great amenities.
- Why this job: Influence global service strategy and enhance customer experience through smart processes.
- Qualifications: Degree in industrial engineering or related field; project management experience preferred.
- Other info: Diverse and inclusive culture with opportunities for international collaboration.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for a Business Process Expert Instrument Service (x|f|m) for our business unit Sartorius Lab Instruments GmbH in Goettingen or our site in Epsom (UK) to further develop our global service business processes, starting with the development of new services, order entry, technical service including scheduling, up to invoicing. You will work at the intersection of process design, digitalization, and system implementation, using tools such as SAP (CS/SD/MM) and Service1, and you will partner closely with global and local service teams to ensure consistent, efficient, and scalable service operations worldwide. This role offers a unique opportunity to directly influence our global service strategy and elevate the customer experience through smart, data-driven and seamlessly integrated processes. This position is available in full-time and requires to be on-site with the possibility to work some days remotely.
Grow with us – Your Responsibilities
- You perform end-to-end service processes as part of international rollouts, improvement initiatives, and enterprise integrations.
- You support interdisciplinary and global projects as well as system rollouts, and improvement initiatives, ensuring consistent adoption and alignment of service standards.
- You translate operational requirements into functional system specifications for SAP and Service1, ensuring seamless integration into our global service landscape.
- You conduct, coordinate, and document system tests for enhancements, feature releases, and integrations (SAP, Service1, and other service management tools).
- You proactively advise and train local service units on our global processes and applications.
- You conduct training sessions and optimize existing training documentation.
- You coordinate projects and initiatives on the topics of processes, organization, and digitalization.
What will convince us
- A university degree (e.g. industrial engineering) or a subject-related completed apprenticeship with initial work experience.
- Initial experience in the application of methods in project management as well as tools for process analysis and improvement such as Six Sigma, Lean and agile project management.
- Experience in technical-oriented service, ideally in the Sartorius service environment.
- Relevant service management software knowledge as well as good SAP ERP knowledge (e.g. CS, SD, MM) and CRM Service1 knowledge are an advantage.
- Very good written and spoken English skills, German is a plus.
- Intercultural competences and willingness to travel internationally (approx. 20%).
What we offer
- Work life balance: Remote options, flextime, flexible work schedules, sabbaticals.
- Attractive compensation: Vacation and holiday bonuses including pension benefits with a 35 hr. week, 30 vacation days.
- Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center.
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics, such as coaching.
We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
Business Process Expert Instrument Service (x|f|m) employer: Sartorius
Contact Detail:
Sartorius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process Expert Instrument Service (x|f|m)
✨Tip Number 1
Network like a pro! Reach out to current employees at Sartorius on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Business Process Expert role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of SAP and service management tools. We want to see how you can apply your skills in real-world scenarios, so think of examples from your past experiences that showcase your expertise.
✨Tip Number 3
Show off your intercultural competence! Since this role involves international collaboration, be ready to discuss how you've successfully worked with diverse teams in the past. It’s all about demonstrating your adaptability and communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Sartorius.
We think you need these skills to ace Business Process Expert Instrument Service (x|f|m)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Process Expert role. Highlight relevant experience in process design, digitalisation, and any specific tools like SAP or Service1 that you've used. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our global service strategy. Be sure to mention any experience with project management methods like Six Sigma or Lean.
Showcase Your Intercultural Skills: Since this role involves working with international teams, it's important to highlight any intercultural experiences you have. Whether it's travel, study abroad, or working in diverse teams, let us know how you can bring a global perspective to our service operations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Sartorius
✨Know Your Processes
Familiarise yourself with the end-to-end service processes relevant to the role. Be ready to discuss how you can contribute to international rollouts and improvement initiatives, showcasing your understanding of process design and digitalisation.
✨Showcase Your Technical Skills
Brush up on your knowledge of SAP (CS/SD/MM) and Service1. Be prepared to explain how you've used these tools in past roles or projects, and how you can leverage them to enhance service operations at Sartorius.
✨Demonstrate Project Management Experience
Highlight any experience you have with project management methodologies like Six Sigma or Lean. Share specific examples of how you've applied these methods to improve processes or drive successful project outcomes.
✨Cultural Fit and Communication
Since this role involves working with global teams, emphasise your intercultural competencies and communication skills. Be ready to discuss how you’ve successfully collaborated with diverse teams in the past and how you can contribute to a welcoming culture at Sartorius.