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- Tasks: Support the service sales team with quotes, agreements, and customer communication.
- Company: Join Sartorius, a global leader in life sciences making a real impact.
- Benefits: Enjoy 25 days leave, health insurance, and flexible working options.
- Other info: Opportunity for personal growth and collaboration in a supportive culture.
- Why this job: Be part of a dynamic team that enhances customer satisfaction and drives success.
- Qualifications: Strong admin skills, attention to detail, and good communication are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join our Service team in Epsom as a Service Support Administrator. Do you have strong administrative experience and good communication skills? If so, there is a great opportunity for a Service Support Administrator to join our Customer Service Team. Service Support will remain the biggest differentiator to give us the competitive edge in the market. It is the key pillar of the Service Organisation in supporting the Service Engineers, implementing processes and coordination with cross functions. Through this Sartorius can provide efficient service on time with more clarity through process, thereby gaining maximum customer satisfaction.
The team consists of eight professionals and we are looking forward to shaping the future with you. This position is available full-time, based on site in Epsom. Once fully trained there will be the opportunity to work from home for 2 days a week.
Grow with us – Your Responsibilities- On a daily basis you will be supporting the service sales team by raising quotations, creating service agreements, actioning service agreement amendment enquiries, following up on renewals, invoicing, ensuring all documentation is correct and inputting details onto the system.
- You will play an important role in the day-to-day running of the service team, managing your own area of customers being their first point of contact via phone and email to ensure a smooth transition throughout the contract renewal process.
- You will work closely with engineers, quality and scheduling teams building and maintaining good working relationships to enhance the customer experience.
- You will run Daily / Weekly / Monthly reports, be responsible for ordering service agreement consumables, update spreadsheets and process emails from a shared inbox.
- You will have strong experience within a support administration position.
- Possess very good attention to detail with the ability to spot errors and rectify them.
- Be proactive in your approach with the ability to multitask and prioritise your workload.
- Enjoy working as part of a team as well as individually.
- Be a confident communicator making yourself easily approachable and adapting to the changing needs of customers and internal stakeholders.
- Have the ability to take ownership of varied processes.
- Experience in SAP (Service Module) would be ideal though full training will be provided.
- Have strong Microsoft Excel skills.
In order to commence working with us, the successful candidate must have the right to work in the UK.
What we offerAs a growing global life science company, stock listed on the German TecDAX, Sartorius offers a wide range of benefits:
- Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings.
- Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining.
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network.
- Attractive Working Conditions: 37.5 hours working week, 25 days annual leave plus public holidays, annual option to buy, sell or carry over annual leave, free parking on site, free hot and cold drinks.
- Health & Wellbeing: Competitive benefits package, including Private Medical Insurance, Private Dental Insurance, Group Life Assurance, Travel Insurance (Employee Paid), Salary Sacrifice Health Assessment Service, Salary Sacrifice Cycle to Work Scheme.
- Planning Ahead For Your Future: Group Personal Pension Plan, Group Income Protection, Salary Sacrifice Will Writing Service.
About Sartorius: Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
Service Support Adminstrator in Epsom employer: Sartorius Stedim
Contact Detail:
Sartorius Stedim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Adminstrator in Epsom
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sartorius. Understand their mission and values, and think about how your skills as a Service Support Administrator can contribute to their goals. This will show that you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and colleagues, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common scenarios you might face in the job to boost your confidence.
✨Tip Number 3
Show off your organisational skills! As a Service Support Administrator, you'll need to juggle multiple tasks. Prepare examples from your past experience where you successfully managed your workload and prioritised tasks. This will highlight your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Support Adminstrator in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Support Administrator role. Highlight your administrative experience and communication skills, as these are key for us. Use specific examples that show how you've supported teams in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about joining our team in Epsom and how you can contribute to enhancing customer satisfaction. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Attention to Detail: Since attention to detail is crucial for this role, make sure your application is free from typos and errors. Double-check everything before hitting send. We love candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you started on your journey with StudySmarter. Don’t miss out!
How to prepare for a job interview at Sartorius Stedim
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Support Administrator. Familiarise yourself with the key tasks mentioned in the job description, like raising quotations and managing service agreements. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves being the first point of contact for customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with colleagues or clients in the past. This will highlight your ability to adapt to different communication styles and needs.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. Bring examples of how you've spotted errors in documentation or processes in previous roles. You could even mention specific tools or methods you use to ensure accuracy, which will show that you take pride in your work.
✨Be Ready to Discuss Teamwork
This role requires collaboration with various teams, so be prepared to discuss your experience working in a team environment. Think of instances where you contributed to a team's success or helped resolve conflicts. This will illustrate your ability to work well with others and enhance the customer experience.