At a Glance
- Tasks: Install, maintain, and calibrate lab instruments while providing top-notch customer service.
- Company: Join Sartorius, a global leader in life sciences with a supportive culture.
- Benefits: Enjoy flexible work hours, health plans, and a competitive salary package.
- Other info: Dynamic team environment with excellent growth opportunities and training provided.
- Why this job: Make a real impact in the fight against diseases while advancing your career.
- Qualifications: Technical skills in lab equipment and strong customer service abilities.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Field Service Engineer to join our Lab Instruments team at Sartorius. In this role, you will be responsible for installation, maintenance, testing and calibration of balances, centrifuges, pure water systems and other associated laboratory equipment at customer sites in Gloucestershire whilst delivering excellent customer service. The team consists of 13 Engineers and we are looking forward to shaping the future with you. This is a full time position working in the field and ideally living in Gloucestershire, Warwickshire, Worcestershire or Herefordshire.
Grow with us – Your Responsibilities
- On a daily basis you will be responsible for providing service and customer support during field and in house visits.
- You will manage all on site installation, maintenance and test tasks.
- The ability to diagnose errors or technical problems and identify effective solutions.
- You will produce timely and detailed service reports and issue certificates of analysis for equipment.
- Follow company procedures and policies as well as UKAS, ISO, GMP standards on customer sites.
- You will work closely with the technical team and share information across the organisation.
- You will improve customer satisfaction, help maximise customer retention whilst providing excellent customer service.
What will convince us
- You may have experience with balances and metrology, water systems and centrifuges would be beneficial but extensive training will be given.
- Field service experience working in the pharmaceutical, biological or chemical industry following GMP or ISO standards or UKAS accredited laboratory in a similar role would be desirable though candidates from other industries will also be considered.
- Ability to test, troubleshoot and service technical equipment.
- Ability to work autonomously and unsupervised.
- Ability to work flexibly and efficiently and to adapt quickly to changing work schedules.
- Willingness to travel with some overnight stays, holding a full driving licence.
- You will have strong customer service and communication skills.
In order to commence working with us, the successful candidate must have the right to work in the UK.
What we offer
- Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings.
- Work-life Balance: Remote options, flexible work schedules.
- Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining.
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network.
- Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services.
- Intelligent working environment: Working in smart buildings with the latest technology and equipment.
Benefits
- Attractive Working Conditions: 37.5 hours working week, 25 days annual leave plus public holidays, annual option to buy, sell or carry over annual leave, free parking on site, free hot and cold drinks at Sartorius sites, fully expensed company vehicle and fuel card.
- Health & Wellbeing: Competitive benefits package, including private medical insurance, private dental insurance, group life assurance, travel insurance (employee paid), salary sacrifice health assessment service, salary sacrifice cycle to work scheme.
- Planning Ahead For Your Future: Group personal pension plan, group income protection, salary sacrifice will writing service.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
Field Service Engineer - Lab Instruments - Gloucestershire | Warwickshire | Worcestershire | Herefordshire in Epsom employer: Sartorius Stedim
Sartorius is an exceptional employer, offering a dynamic work environment for Field Service Engineers in the beautiful regions of Gloucestershire, Warwickshire, Worcestershire, and Herefordshire. With a strong focus on personal and professional development, flexible working conditions, and a supportive team culture, employees are empowered to make a meaningful impact while enjoying a comprehensive benefits package that includes health and well-being support, competitive leave options, and opportunities for growth within a global life science company.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Lab Instruments - Gloucestershire | Warwickshire | Worcestershire | Herefordshire in Epsom
✨Leverage Local Networking Events
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Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Sartorius Stedim as a field sales pro!
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✨Apply Through Our Website
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We think you need these skills to ace Field Service Engineer - Lab Instruments - Gloucestershire | Warwickshire | Worcestershire | Herefordshire in Epsom
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Sartorius Stedim, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Sartorius Stedim, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Sartorius Stedim.
How to prepare for a job interview at Sartorius Stedim
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Sartorius Stedim offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Sartorius Stedim but also helps you get a feel for whether you’d thrive in that environment.
