Field Service Technician - Liquid Handling

Company description:

We are living in the bio-century. Global medical knowledge is expanding at a rapid pace. But despite huge breakthroughs, many diseases, such as cancer, rheumatism or Alzheimer\’s, are still not curable. Sartorius is part of the solution. We help to ensure that new scientific discoveries can be translated more quickly into effective patient care. With technologies, platforms and partnerships for a common goal: better health for more people. More than 14,000 employees at over 60 production and sales locations worldwide support our customers with innovative technologies that make the development and manufacture of innovative therapeutics faster and more efficient.

In the United Kingdom, Sartorius currently employs more than 1000 people at six sites in Epsom, Glasgow, Havant, Royston, Stonehouse and Nottingham. As one of the fasted-growing global life science companies, we are looking for people who share our ambition and want to make a contribution in a vibrant environment while growing their careers. Join our global team and grow with us.

Job description:

Join our Liquid Handling department as a Field Service Technician, where you\’ll play a crucial role in servicing, repairing and calibrating single and multichannel pipettes at customer sites. Your commitment to delivering exceptional customer service will be key as you cover North of England and into Scotland.

We actively consider applicants from different disciplines who bring transferable skills in diagnostics, servicing electromechanical equipment, and customer support. Full training on laboratory standards, pipettes and our processes will be provided.

The team consists of 2 Engineers and we are looking forward to shaping the future with you.

This position is available full time. You will be working in the field and ideally living near Leeds or the surrounding counties.

Grow with us Your Responsibilities

• Perform on-site maintenance, calibration, repair, and functional testing of pipettes
• Manage on-site maintenance, testing, and troubleshooting of pipettes, diagnosing errors and determining effective solutions
• Produce detailed service reports and issue certificates of analysis promptly
• Ensure compliance with GMP, ISO, and UKAS requirements and internal SOPs
• Collaborate closely with the technical team, sharing insights across the organisation
• Act as a trusted partner to customers, building strong relationships and driving satisfaction and customer retention

Required profile:

• Experience with laboratory equipment or other technical equipment is beneficial but training will be provided
• Field service experience in pharmaceutical, biological or chemical industries is desirable, though candidates from manufacturing, electronics and other sectors are welcome to apply
• Experience working with industry standards such as UKAS, ISO or equivalent would be preferable
• Strong troubleshooting, testing and servicing skills
• Ability to work autonomously, adapt to changing schedules and travel as needed
• Customer focused communicator who can explain technical issues clearly and professionally
• Hold a valid UK driving licence

What we offer:

As a growing global life science company, stock listed on the German TecDAX, Sartorius offers a wide range of benefits:

• Technical Training: Comprehensive technical training on Sartorius systems and laboratory compliance
• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining
• Welcoming Culture: Experience a welcoming culture characterised by mutual support, team spirit and international collaboration
• Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services

Benefits

Attractive Working Conditions

• 37.5 hours working week
• 25 days annual leave plus public holidays
• Annual option to buy, sell or carry over annual leave
• Free parking on site
• Free hot and cold drinks at Sartorius sites
• Fully Expensed Company Vehicle and Fuel Card

Health & Wellbeing

• Competitive benefits package, including:
  • Private Medical Insurance
  • Private Dental Insurance
  • Group Life Assurance
  • Travel Insurance (Employee Paid)
  • Salary Sacrifice Health Assessment Service
  • Salary Sacrifice Cycle to Work Scheme

Planning Ahead For Your Future

• Group Personal Pension Plan
• Group Income Protection
• Salary Sacrifice Will Writing Service