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- Tasks: Lead hotel operations overnight, ensuring safety and guest satisfaction.
- Company: Join the Crowne Plaza team in Basingstoke, a vibrant hotel environment.
- Benefits: Enjoy employee discounts, on-site parking, and great transport links.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact by leading a dedicated team during the night shift.
- Qualifications: Experience in hotel operations and a passion for hands-on leadership.
The predicted salary is between 25000 - 30000 £ per year.
Location: Crowne Plaza, Basingstoke
Hours: 40 hours per week, 5 days
Contract type: Permanent
Reports to: Operations Manager
About the role
This is a hands-on, senior overnight role at Crowne Plaza Basingstoke and not a desk job. As Duty Manager (Nights), you'll take full operational control of the hotel during your shift — leading the team, managing room readiness, responding to incidents, and ensuring the property runs safely and to standard from the moment the day team leaves until the morning team arrives. A critical element of this role is your responsibility as the certified Fire Controller on shift. You'll lead any emergency response, conduct nightly fire walks, and maintain safety compliance throughout the property. You'll also be a qualified First Aider on duty. This role has a genuine hands-on dimension. You'll work alongside our General Assistants and housekeeping team where operational demand requires — moving linen, supporting room turnarounds, assisting with furniture and equipment, and keeping the property in order throughout the night. Physical fitness and a willingness to roll up your sleeves are essential.
What you’ll be doing
- Operations & Leadership
- Taking full accountability for hotel operations during the night shift
- Supervising General Assistants and any overnight housekeeping staff
- Conducting nightly audits, inspections, and handover logs
- Ensuring room availability is maintained and no room remains out of order beyond required timeframes
- Managing payroll costs during your shift and ensuring efficient use of resource
- Fire & Safety (Fire Controller)
- Leading fire evacuations and drills; serving as the certified Fire Controller on duty
- Carrying out nightly fire walks and safety inspections
- Ensuring all fire exits, alarm systems, and emergency equipment are compliant and operational
- Completing SAEKER compliance tasks including incident logs, safety checks, and inspections
- Housekeeping & Facilities Support
- Overseeing housekeeping operations and room readiness as a core part of the role
- Physically supporting the team when required — moving linen cages, stripping beds, clearing public areas, repositioning furniture
- Conducting property walkarounds to identify and log maintenance issues
- Liaising with contractors and security providers operating overnight
- Ensuring no maintenance issue is merely acknowledged — following through on resolution
- Guest Services & Incident Management
- Acting as the primary contact for all guest queries, complaints, and emergencies during the night
- Taking control of incidents with calm, decisive action and full documentation in SAEKER
- Preparing detailed handover notes for the incoming morning management team
What we’re looking for
- Proven experience in a hotel operational or supervisory role, ideally including night shifts
- Current or willing to obtain: Fire Marshal / Fire Controller certification and First Aid at Work (mandatory)
- Physically fit and comfortable with manual handling duties as a regular part of the role
- Strong working knowledge of fire safety, H&S compliance, and emergency procedures
- Confident making independent decisions and managing incidents without escalation support overnight
- Proficient in Microsoft Office; experience with hotel systems (Flexkeeping or similar) is beneficial
- Excellent written communication for reporting, handovers, and SAEKER documentation
- A hands-on, lead-by-example approach — this role requires you to work with the team, not just above it
Benefits
- Employee discount
- On-site parking
- Transport links
Duty Manager (Nights) in Basingstoke employer: SARR Hotels Limited
Contact Detail:
SARR Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager (Nights) in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in night operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your hands-on skills! When you get the chance to interview, be ready to share specific examples of how you've tackled challenges in previous roles. Highlight your experience with fire safety and emergency procedures to stand out.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Crowne Plaza.
✨Tip Number 4
Prepare for the unexpected! As a Duty Manager (Nights), you'll need to think on your feet. Practice scenarios where you might need to manage incidents or guest complaints, so you're ready to impress during the interview.
We think you need these skills to ace Duty Manager (Nights) in Basingstoke
Some tips for your application 🫡
Show Your Hands-On Experience: Make sure to highlight any previous roles where you’ve taken charge during night shifts or managed teams. We want to see that you’re not just about the paperwork but can roll up your sleeves and get stuck in!
Emphasise Safety Knowledge: Since safety is a big part of this role, mention any relevant certifications like Fire Marshal or First Aid. We need to know you can handle emergencies with confidence and keep our guests safe.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate good communication skills, especially since you'll be preparing handover notes and reports.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SARR Hotels Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager at Crowne Plaza. Familiarise yourself with the key tasks like managing room readiness, conducting fire walks, and leading the team during night shifts. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to highlight your leadership experience. Prepare examples from your past roles where you've successfully managed a team or handled incidents. Be ready to discuss how you motivate others and ensure safety compliance, as these are key aspects of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think about situations where you've had to act quickly and decisively, especially in a hotel environment. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
✨Demonstrate Your Hands-On Approach
This role is very much about getting stuck in, so be prepared to talk about your physical fitness and willingness to roll up your sleeves. Share experiences where you've actively supported your team, whether it’s moving linen or assisting with maintenance issues. Showing that you're not afraid to get your hands dirty will resonate well with the interviewers.