At a Glance
- Tasks: Lead the reception team and ensure exceptional guest service at a stunning riverside hotel.
- Company: Sir Christopher Wren Hotel & Spa, a popular four-star hotel in Windsor.
- Benefits: Flexible wage access, paid birthday off, employee discounts, and career development opportunities.
- Other info: Dynamic work environment with opportunities for growth and support.
- Why this job: Step into a leadership role and make a real impact on guest experiences.
- Qualifications: Experience in hotel reception, strong customer service skills, and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
Reception Team Leader - Windsor, Berkshire
Located right on the river edge in the centre of Royal Windsor, Sir Christopher Wren Hotel & Spa is a popular four star hotel in an unbeatable setting.
Comprised of several characterful buildings clustered around a historic cobbled street by Eton Bridge, the hotel offers a collection of individually styled bedrooms, a modern conference centre, The Brasserie restaurant and bar, and the Wren's Club spa and fitness centre.
The perfect riverside location is just steps from Windsor Castle, and is popular for tourists as well as visitors for meetings and events.
We are looking for an experienced and motivated Receptionist who is ready to take the next step in their hospitality career as our Reception Team Leader.
This is an excellent opportunity for someone with strong front office experience, a passion for delivering exceptional guest service, and the ambition to develop their leadership skills in a supportive environment.
Working 40 hours per week across any 5 days out of 7, you will play a key role in the day-to-day operation of our busy hotel reception while leading, supporting, and inspiring the reception team.
As the most senior member of the reception team, you will take responsibility for the daily operation of the Front Office department, ensuring our guests receive a warm welcome and outstanding service throughout their stay.
Reporting directly to the Deputy General Manager, you will lead by example, build confidence in managing the team, maintain high standards, and play an important role in creating exceptional guest experiences.
This is the ideal opportunity for someone looking to make their first move into a management role with the support to grow and succeed.
This role requires flexibility to work a variety of shifts, predominantly 7am–3:30pm and 2:15pm–10:45pm, including weekends and bank holidays as required.
Why join us at The Wren?
At The Wren, we love what we do, and we're looking to grow our team with people who share our passion for success.
We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do.
We pride ourselves on our team, and we work hard to take their careers to new heights.
- As part of the Wren's team, you will enjoy a range of benefits, including:
- Stream – flexible access to your earned wages & financial coaching App
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Saroving Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential
As our Reception Team Leader, you'll have...
- Previous experience working on a busy hotel reception desk.
- Strong working knowledge and experience of the Opera Property Management System.
- Experience supervising, leading, or mentoring a reception or front office team.
- Excellent customer service and communication skills.
- The confidence to make decisions and resolve issues independently.
- Strong organisational skills with excellent attention to detail.
- The ability to remain calm and professional in a fast-paced environment.
- A flexible approach to working hours and shifts.
- A positive, hands-on attitude and a passion for hospitality.
What will you be doing as our Reception Team Leader?
- Taking responsibility for the day-to-day operation of the Reception department.
- Leading, motivating, and supporting the Reception team to deliver exceptional guest service.
- Ensuring smooth and efficient check-in and check-out procedures.
- Managing guest enquiries, requests, and complaints, resolving issues promptly and professionally.
- Overseeing room allocations, guest arrivals, departures, and daily front office operations.
- Ensuring all reception procedures, standards, and policies are followed consistently.
- Training, coaching, and developing team members to achieve high performance standards.
- Duty Management Shifts
Please note: there is no staff car parking on site at the hotel, but plenty of secure space to store bicycles and with great access to local bus and train services
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reception Team Leader - Windsor, Berkshire employer: Sarova Hotels
Sarova Hotels offers an exceptional work environment at The Bull Hotel in Gerrards Cross, where culinary creativity thrives in a supportive and dynamic team. With a commitment to quality fresh food and a focus on employee growth, we provide opportunities for professional development alongside the unique benefit of live-in accommodation. Join us to be part of a four-star establishment that values your skills and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Leader - Windsor, Berkshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sarova Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sarova Hotels
Don't be shy about reaching out to Sarova Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Team Leader - Windsor, Berkshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sarova Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sarova Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
