At a Glance
- Tasks: Create a welcoming atmosphere and deliver excellent service to guests in our restaurants and bars.
- Company: Join The Abbey, a four-star hotel in beautiful Malvern.
- Benefits: Enjoy flexible wage access, birthday leave, and employee discounts.
- Other info: Opportunities for training and career advancement in a supportive environment.
- Why this job: Be part of a passionate team that values your growth and contributions.
- Qualifications: Experience in customer service and a positive attitude are essential.
The predicted salary is between 18900 - 23100 £ per year.
What will I be doing as Food and Beverage Assistant?
- Providing a welcoming and friendly atmosphere for our guests, recognising and acknowledging them and using their name during interactions.
- Learning and building knowledge of our food, drinks and other products and services.
- Helping our customers to enjoy their experience by using your knowledge and passion of our products to deliver excellent service levels
- Being proactive in up selling all aspects of the department.
- Maintaining work areas and equipment ensuring they are kept functional and orderly at all times and meet all hygiene and health & safety regulations.
- Working well with your colleagues to ensure a smooth service and high team morale.
- Attending training & completing e-learning modules to improve your skills and aid your development
- Previous experience of serving food and drink in a customer facing role, ideally working within a quality hotel or restaurant.
- Commitment to great customer service with excellent communication skills.
- A proactive and can do' attitude.
- A positive outlook and willingness to learn, contribute and grow.
- A passion for hospitality and service with a smile.
- Flexible to work any of seven days on a rota basis, mornings and evenings and weekends as required.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We are looking for a positive and friendly individual to join our busy Food & Beverage Team, to work in our Restaurants, Bars and Meeting & Events spaces. Our Food & Beverage Team is at the heart of our business, providing excellent levels of service and a good knowledge of food and drinks to our guests in our Restaurant, Bars and Meeting and Events spaces and as a Food and Beverage Assistant you will be providing round the clock service to satisfy our guest's appetites. Being in a customer-facing role means you must be a confident and well-presented individual with a warm way with people. We believe that it is the people we employ that makes the difference to the experience of our guests, and that is why we are looking for someone who is ready to go the above and beyond in everything they do.
A four star hotel in Great Malvern, The Abbey is a comfortable base for exploring the splendours of England's Three Counties: Worcestershire, Gloucestershire and Herefordshire. Offering spectacular views over the Vale of Evesham and the Malvern Hills, The Abbey features 103 cosy bedrooms, large events facilities and a popular restaurant and lounge bar. The hotel is a favourite for both leisure and business travellers, and the team pride themselves on offering a warm and welcoming service to every guest.
At The Abbey, we love what we do, and we're looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Abbey's team, you will enjoy a range of benefits, including:
- Wagestream - flexible access to your earned wages & financial coaching App
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Saroving Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation eventsFamily & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential
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F & B Assistant - Live-in Accommodation Available - Malvern employer: Sarova Hotels
Sarova Hotels offers an exceptional work environment at The Bull Hotel in Gerrards Cross, where culinary creativity thrives in a supportive and dynamic team. With a commitment to quality fresh food and a focus on employee growth, we provide opportunities for professional development alongside the unique benefit of live-in accommodation. Join us to be part of a four-star establishment that values your skills and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land F & B Assistant - Live-in Accommodation Available - Malvern
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sarova Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sarova Hotels
Don't be shy about reaching out to Sarova Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F & B Assistant - Live-in Accommodation Available - Malvern
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sarova Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sarova Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
