At a Glance
- Tasks: Welcome guests, handle luggage, and provide exceptional service in a luxury hotel.
- Company: The Rembrandt, a four-star hotel in the heart of London.
- Benefits: Flexible wage access, birthday leave, employee discounts, and career development opportunities.
- Other info: Dynamic work environment with opportunities for growth and recognition.
- Why this job: Join a passionate team and create memorable experiences for guests every day.
- Qualifications: Must be over 21, have a clean driving record, and excellent communication skills.
The predicted salary is between 26070 - 31864 £ per year.
A four star hotel in the centre in South Kensington and Knightsbridge, The Rembrandt offers 194 luxurious bedrooms, 6 flexible event suites, a newly renovated restaurant and bar, and Aquilla Health and Fitness. Placed just across the road from London's Victoria and Albert Museum, The Rembrandt is located in a superb area, just steps from the Natural History Museum, Science Museum, Hyde Park, Harrods and the Royal Albert Hall. A favourite of independent business and leisure travellers from across the globe, The Rembrandt prides itself on offering impeccable service to every guest.
We are seeking a well presented Luggage Porter with good communication and excellent social skills. Our Concierge team plays a key role in providing a friendly, efficient and professional service to our guests, encouraging them to return to our hotel again and again. Being in a customer-facing role means you are a confident, well presented and security conscious individual with a warm way with people. We believe it is the people we employ that make the difference to the experience of our guests and that is why we are looking for someone who is ready to go above and beyond in everything they do.
Why join the Rembrandt’s team? At The Rembrandt, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Rembrandt's team, you will enjoy a range of benefits, including:
- Wagestream – flexible access to your earned wages & financial coaching App
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Saroving Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential
As Luggage Porter you will have:
- Applicants MUST be over 21 with a full EU driving licence with a clean driving record
- The physical ability to lift and carry a large suitcase a distance, without aid
- A smart, well groomed appearance
- A warm friendly and professional manner with good spoken English
- Previous experience of working in a customer focused role is essential and previous experience of hotels preferred
- Flexibility to work a mixed rota of Early (7am - 3.30pm) and Late shifts (2.30pm - 11pm) 5 days a week over any 7 days on a rota
What will I be doing as Luggage Porter? Based in the Front Hall, duties will include:
- Welcoming guests as they arrive at the hotel
- Taking their luggage from taxis and cars
- Carrying luggage up and down to guest bedrooms
- Calling taxis for guests and helping them with their luggage when they depart
- Accepting small deliveries & taking messages
- Carrying & delivering parcels and boxes internally and to the Post Office
- Parking Company and guest cars in the local car park
- Providing local directions and advice to guests
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Luggage Porter - London employer: Sarova Hotels
Sarova Hotels offers an exceptional work environment at The Bull Hotel in Gerrards Cross, where culinary creativity thrives in a supportive and dynamic team. With a commitment to quality fresh food and a focus on employee growth, we provide opportunities for professional development alongside the unique benefit of live-in accommodation. Join us to be part of a four-star establishment that values your skills and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Luggage Porter - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sarova Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sarova Hotels
Don't be shy about reaching out to Sarova Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Luggage Porter - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sarova Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sarova Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
