At a Glance
- Tasks: Create memorable experiences for guests as a friendly and professional receptionist.
- Company: Join the Bull Hotel, a charming four-star hotel in picturesque Gerrards Cross.
- Benefits: Enjoy flexible wage access, birthday leave, discounts, and employee appreciation events.
- Other info: Live-in accommodation available; great opportunities for training and career growth.
- Why this job: Be the welcoming face of our hotel and make a real impact on guest satisfaction.
- Qualifications: Customer service experience, excellent communication skills, and a positive attitude required.
The predicted salary is between 20000 - 25000 £ per year.
A peaceful four star hotel in Gerrards Cross in Buckinghamshire, the Bull Hotel offers 147 comfortable bedrooms, a restaurant and bar, and flexible event suites for all types of functions. Opened in 1688 as a coaching inn, the picturesque hotel combines warm British hospitality with modern comforts. Located in the countryside, the Bull is easily accessible by train or car.
We have a vacancy for a receptionist (ideally live in) to join our friendly and professional Reception team. Working earlies, lates and weekends, this is a Full Time Fully Flexible role working 5 days out of 7 including bank holidays.
Our Front Office team is the welcoming face of our hotel. As a Receptionist, you will be responsible for creating that all important first and last impressions on our guests. Being in a customer facing role means you are a friendly, well-presented and confident individual with a warm way with people.
Why join the Bull’s team? As part of the Bull's team, you will enjoy a range of benefits, including:
- Wagestream – flexible access to your earned wages & financial coaching App
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Saroving Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential
- Live in (Chargeable)
As Receptionist, you will have:
- Previous experience in a customer facing role, ideally in hospitality
- Excellent communication skills and the commitment to deliver great customer service with a smile
- Excellent command of the English language both written and oral as telephone work is required
- Good presentation, with an outgoing personality, excellent interpersonal skills with a friendly yet professional manner
- Lots of initiative and be able to work on your own and work well under pressure
- A positive attitude and outlook and a willingness to learn, contribute and grow
- Flexibility to work any five out of seven days on a rota basis, early mornings, late evenings and weekends as required
What will I be doing as Receptionist?
- Providing a welcoming and friendly atmosphere for our guests & visitors, ensuring their stay with us is memorable
- Performing smooth check-in and check-out for guests using Opera
- Assisting with guest enquiries and requests and resolving issues or concerns; responding promptly and professionally at all times
- Ensuring all housekeeping & maintenance requests and issues are communicated between Reception and Housekeeping or Maintenance promptly & are satisfactorily resolved
- Operating the hotel switchboard to provide excellent communication between callers, guests and all departments
- Liaising with reservations to ensure guest requests are dealt with efficiently
- Taking room reservations out of office hours
- Proactively selling all facilities and services available to our guests
- Working with your colleagues to ensure smooth service and high team morale
- Attending training & completing e-learning modules to improve your skills and aid your development
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Live In Receptionist - Gerrards Cross employer: Sarova Hotels
The Bull Hotel in Gerrards Cross is an exceptional employer, offering a warm and supportive work environment where employees are valued and encouraged to grow. With benefits like flexible access to wages, employee appreciation events, and opportunities for training and development, staff can thrive both personally and professionally while enjoying the picturesque countryside setting. Join our friendly team and be part of a legacy of British hospitality that dates back to 1688.
StudySmarter Expert Advice🤫
We think this is how you could land Live In Receptionist - Gerrards Cross
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sarova Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sarova Hotels
Don't be shy about reaching out to Sarova Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Live In Receptionist - Gerrards Cross
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sarova Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sarova Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
