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For Companies At a Glance
- Tasks: Provide IT support and troubleshoot issues to keep our systems running smoothly.
- Company: Join SARIA, a global leader in food, energy, and sustainability.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a team driving innovation in essential industries.
- Qualifications: Basic IT knowledge and a passion for problem-solving.
- Other info: Dynamic work environment with a focus on sustainability.
The predicted salary is between 30000 - 42000 £ per year.
Location: Doncaster
Business: SARIA\’s UK operations have a market-leading presence in a wide range of sectors associated with the food chain. The Group\’s companies manufacture quality products for use in human and animal foodstuffs, agriculture, aquaculture, and industrial applications. The company also produces biofuels and renewable energy and provides services for farming and the food industry. The company has a UK annual turnover approaching £320 million and employs around 700 people at 15 sites across the country.
The Position
As part of the ongoing development within our Information and Digital services organisation, supporting SARIA Group operations across the UK, we are seeking to appoint a dynamic Support Analyst to join the team based in Doncaster. The department is transitioning to a Global IT function, creating future opportunities to specialise in specific work streams. This is a full time, site based, permanent position, working 40 hours per week.
As a Support Analyst your duties and responsibilities will vary based on the Company\’s requirements but will include:
- Providing a key supporting role, following direction and duties as designated by the IT Manager – SARIA UK & Digital Services Team.
- Diagnosing and resolving user problems and educating users on problem resolutions in a prompt, courteous and professional manner.
- Supporting Business Central ERP System and associated ERP Systems.
- Develop training guides, procedures, and videos for users.
- Infrastructure / Software Training.
- Administer user access and create new users.
- Ensure user requirements are met with consistently high quality of service.
- Ensure that each support issue and resolution is adequately documented and tracked from reporting to resolution, including any escalated issues.
- Handle a mix of 1st and 2nd line infrastructure and software support issues.
- Ensure maintenance of a support system, tracking performance and identifying trends, anomalies, and opportunities for improvement.
- Maintaining Networks and Infrastructure across SARIA Sites
- Producing clear, unambiguous, testable requirement specifications for users, enabling the lead analysts to develop suitable solutions.
- Assist in the modelling of the current and future states for the business using industry standard approaches and notation.
- Mobile Device Maintenance.
- Occasional travel to remote sites.
- Assist in the evaluation of the solutions against business objectives and system requirements.
The Person
You will ideally be qualified to degree Level In an IT related subject and have already gained experience within a fast-moving, customer facing in-house IT support role.
A clean Driving licence is required.
To be successful in the role you will have ideally gained experience with
- Microsoft Dynamics/Business Central or other ERP Systems
- Advanced level proficiency with Microsoft suite/Operating systems and 365
- Networking skills
Together with
- Excellent organisational skills and interpersonal ability
- Teamwork
- Desire to learn and develop in both skillset and career.
- Being an initiative-taking and driven initiative-taker
Salary: Competitive Salary and Benefits package
* Please note that only shortlisted applicants will be contacted due to the high volume of CV\’s being received.
IT Support Analyst employer: SARIA
Contact Detail:
SARIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what SARIA is all about, especially their focus on innovation in food, energy, and sustainability. This will help you stand out!
✨Tip Number 3
Practice common interview questions and scenarios related to IT support. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight relevant experience and skills that match the job description. We want to see how you can contribute to our innovative team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at SARIA. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Problem-Solving Skills: As an IT Support Analyst, problem-solving is key. In your application, share examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and find solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at SARIA
✨Know Your Tech
Brush up on your technical skills relevant to IT support. Be prepared to discuss troubleshooting methods, software you’ve worked with, and any specific tools mentioned in the job description. This shows you’re not just familiar with the basics but can handle the specifics of the role.
✨Understand the Company
Research SARIA and its operations in the food, energy, and sustainability sectors. Knowing their mission and values will help you tailor your answers and demonstrate that you’re genuinely interested in contributing to their goals.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you successfully resolved IT issues, and be ready to explain your thought process clearly.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team structure, the technologies they use, or how they measure success in the IT support role. It shows you’re engaged and eager to learn more about the position.
