Applications are invited for an Apprentice in Customer Service based at our ReFood, Doncaster site. This is a full‑time, permanent position working 40 hours per week.
Responsibilities
- Provide excellent customer service by responding to enquiries via telephone, email and post.
- Support the Customer Service, Commercial and Logistics teams with a range of administrative tasks.
- Assist with maintaining accurate customer records and updating customer databases.
- Support the management of customer accounts while developing an understanding of customer account administration.
- Support the processing and reconciliation of CA1 documentation.
- Assist with producing customer reports, KPI reports and other business information.
- Help maintain marketing materials and website content as required.
- Complete supplier compliance questionnaires with guidance from the team and assist with ongoing compliance administration.
- Assist with responding to customer enquiries, complaints and service issues under supervision.
- Build positive working relationships with customers, colleagues and other departments.
- Provide administrative support to the sales team and assist with sales‑related activities.
- Ensure all administrative tasks are completed accurately and in a timely manner.
- Undertake training and development activities to build knowledge, skills and experience within the role.
Training and Development
As part of a structured Apprenticeship programme you will attain a Level3 Business Administration qualification on a day release basis and will undertake additional company training in other disciplines to further develop and complement the full skill set needed for the role.
Qualifications
- Minimum of 5 GCSEs at grade 4/C or above, including English and Maths (or equivalent).
- Good IT skills, including Microsoft Word and Excel.
- Good written and oral presentation skills.
- Positive attitude and willingness to embrace new challenges.
Apprentice in Customer Service in Doncaster employer: SARIA Ltd
SARIA is an exceptional employer, offering a structured Apprenticeship programme that not only supports your professional development but also leads to a Level 3 Business Administration qualification. Located in Nottingham, our work culture promotes collaboration and continuous learning, ensuring you gain valuable skills while contributing to our market-leading operations in the food chain sector. With a commitment to employee growth and a supportive environment, SARIA stands out as a rewarding place to build your career.
