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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage user accounts.
- Company: Join SARIA, a global leader in food, energy, and sustainability sectors.
- Benefits: Competitive salary, ongoing training, and career progression opportunities.
- Why this job: Make a real impact in a collaborative and innovative IT environment.
- Qualifications: Degree in IT or equivalent experience, with strong Microsoft 365 and networking knowledge.
- Other info: Dynamic role with a chance to shape the future of digital transformation.
The predicted salary is between 28800 - 48000 £ per year.
Location: Doncaster
Business: SARIA’s UK operations have a market-leading presence in a wide range of sectors associated with the food chain. The Group’s companies manufacture quality products for use in human and animal foodstuffs, agriculture, aquaculture, and industrial applications. The company also produces biofuels and renewable energy and provides services for farming and the food industry. The company has a UK annual turnover approaching £320million and employs around 700people at 15sites across the country.
The Position
As part of the ongoing development within our Information and Digital services organisation, supporting SARIA Group operations across the UK, we are seeking to appoint a dynamic Support Analyst to join the team based in Doncaster. The department is transitioning to a Global IT function, creating future opportunities to specialise in specific work streams. This is a full time, site based, permanent position, working 40 hours per week.
As a Support Analyst your duties and responsibilities will vary based on the Company’s requirements but will include:
- Providing a key supporting role, following direction and duties as designated by the IT Manager – SARIA UK & Digital Services Team.
- Diagnosing and resolving user problems and educating users on problem resolutions in a prompt, courteous and professional manner.
- Supporting Business Central ERP System and associated ERP Systems.
- Develop training guides, procedures, and videos for users.
- Infrastructure / Software Training.
- Administer user access and create new users.
- Ensure user requirements are met with consistently high quality of service.
- Ensure that each support issue and resolution is adequately documented and tracked from reporting to resolution, including any escalated issues.
- Handle a mix of 1st and 2nd line infrastructure and software support issues.
- Ensure maintenance of a support system, tracking performance and identifying trends, anomalies, and opportunities for improvement.
- Maintaining Networks and Infrastructure across SARIA Sites
- Producing clear, unambiguous, testable requirement specifications for users, enabling the lead analysts to develop suitable solutions.
- Assist in the modelling of the current and future states for the business using industry standard approaches and notation.
- Mobile Device Maintenance.
- Occasional travel to remote sites.
- Assist in the evaluation of the solutions against business objectives and system requirements.
The Person
You will ideally be qualified to degree Level In an IT related subject and have already gained experience within a fast-moving, customer facing in-house IT support role.
A clean Driving licence is required.
To be successful in the role you will have ideally gained experience with
- Microsoft Dynamics/Business Central or other ERP Systems
- Advanced level proficiency with Microsoft suite/Operating systems and 365
- Networking skills
Together with
- Excellent organisational skills and interpersonal ability
- Teamwork
- Desire to learn and develop in both skillset and career.
- Being an initiative-taking and driven initiative-taker
Salary: Competitive Salary and Benefits package
Please note that only shortlisted applicants will be contacted due to the high volume of CV’s being received.
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IT Support Analyst employer: Saria Limited
Contact Detail:
Saria Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at SARIA on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of Microsoft 365 and basic networking. Be ready to demonstrate your troubleshooting skills during the interview — they’ll want to see how you think on your feet.
✨Tip Number 3
Show off your communication skills! Practice explaining complex IT concepts in simple terms. This will help you stand out, especially since the role involves supporting users who may not be tech-savvy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the SARIA team.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight your technical support experience and any relevant projects you've worked on, especially those involving Microsoft 365 and troubleshooting.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how you can contribute to our digital transformation. Share specific examples of how you've resolved issues or improved processes in previous roles.
Showcase Your Communication Skills: Since you'll be providing support to users, it's crucial to demonstrate your communication skills. Use clear and professional language in your application, and consider including examples of how you've effectively communicated technical information to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to our hiring team, and you'll be one step closer to joining our innovative IT environment!
How to prepare for a job interview at Saria Limited
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365, Windows operating systems, and basic networking. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience and understanding.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues in previous positions. Think about the steps you took, the challenges you faced, and how you communicated solutions to users. This will demonstrate your proactive approach.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a non-technical user with an issue, so clarity is crucial!
✨Emphasise Collaboration
SARIA values a collaborative approach, so be prepared to discuss how you've worked effectively in teams. Share examples of how you've contributed to group projects or supported colleagues, highlighting your ability to work well with others.
