At a Glance
- Tasks: Provide first-line IT support and solve technical challenges for colleagues.
- Company: Join SARIA Food & Pharma, a leader in innovative food solutions.
- Benefits: Enjoy a supportive culture, career growth, and a people-first environment.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real impact by helping others and keeping technology running smoothly.
- Qualifications: Entry-level tech support experience and strong communication skills required.
At SARIA Food & Pharma, our activities are characterized by connected value chains, decades of shared market expertise and a unifying spirit of innovation to continuously develop our people and our products. Van Hessen, Devro and Bioiberica use animal raw materials to create their wide range of products, which are ubiquitous and universal, but anything but ordinary. With a complementary portfolio of casings for the sausage industry that includes natural and collagen‑based casings, Devro and Van Hessen are leading product experts in their industry. The global life science company Bioiberica produces active ingredients for humans, animals and plants, from starting material it receives from Van Hessen. We create the added layer of value with our products and services, improve the well‑being of all by taking life science further and combine our attention to detail with the extraordinary, because it all matters.
About the role
Are you someone who loves solving problems, helping people, and keeping technology running smoothly? We’re looking for a proactive and customer‑focused IT Service Specialist to join our team and provide first‑line support to colleagues across the business. If you thrive in a fast‑paced, people‑first environment and enjoy resolving technical challenges, this could be the perfect opportunity for you.
Responsibilities
- Respond to IT support requests via the service portal, email, phone, or chat
- Diagnose and resolve known technical issues, following structured troubleshooting for new ones
- Escalate more complex issues to Line 2 or specialist teams with clear, accurate detail
- Monitor your assigned tickets, ensuring timely updates and resolutions
- Maintain accurate incident and request records
- Contribute to the IT knowledge base by documenting fixes, workarounds, and common issues
- Communicate clearly with users to deliver excellent customer service and manage expectations
- Support onboarding and offboarding processes (equipment setup, account creation, permissions management)
- Collaborate with other IT teams on wider projects and service improvements
- Work with IT Business Partners to help enhance service quality and improve NPS
About you
- Previous experience in an entry level technical support or service desk role
- Basic knowledge of computer hardware, software, and networking
- Strong communication skills, both written and verbal
- Solid troubleshooting ability for basic to medium‑complexity issues
- Certifications such as Microsoft 365 Administration or Cisco CCNA are a strong plus
- Spanish language would be advantageous but not essential
- Experience working in the Food Manufacturing or similar sector
At SARIA Food and Pharma our cultural principles aren’t just words—they guide how we work every day and how we deliver success together.
- We Act Like Owners
- We Care Because It Counts
- We Push for Progress
- We Are Even Better Together
We are looking for someone who:
- Takes real ownership in their role
- Cares about doing things the right way
- Looks for ways to improve and work smarter
- Brings people together to meet our business goals
Equality and diversity at SARIA Food and Pharma / Saria group of companies
We value diversity and are committed to an inclusive working environment in which all employees are respected and supported regardless of gender, age, ethnic origin, religion, sexual orientation, disability, or social background. We expressly welcome applications from people with a wide range of perspectives and experiences. Our goal is to ensure equal opportunities and actively combat discrimination – both in the application process and in everyday working life.
IT Service Specialist Line 1 in Swansea employer: SARIA Food & Pharma
At SARIA Food & Pharma, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to take ownership of their roles and drive meaningful change. As an HR Learning Systems Specialist, you will have the opportunity to make a significant impact on our learning transformation project while benefiting from a supportive environment that values diversity and continuous improvement. Located in a dynamic sector, we offer excellent growth opportunities and a commitment to employee well-being, making us an exceptional employer for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Specialist Line 1 in Swansea
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SARIA Food & Pharma values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SARIA Food & Pharma might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SARIA Food & Pharma!
✨Direct Apply to SARIA Food & Pharma
Let's not forget to apply directly through the SARIA Food & Pharma website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Specialist Line 1 in Swansea
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SARIA Food & Pharma.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SARIA Food & Pharma. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SARIA Food & Pharma
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
