Job title: Technical Support Specialist Department: Technical First Line reporting: Technical Support Team Leader or Operations Director (subject to change) Responsible to: Operations Director (subject to change) Responsible for : The management, control and continuous improvement of our customer support activities provide a first-class service to all our customers and clients.The coordination of related processes; like supplier nonconformance reports, part repairs, component rejects, quarantine process, product documentation, help guides and related data and analysis. Job purpose / scope: The main purpose of your role will be to deal with a range of technical and general enquiries about our products (largely electrical/electronic systems) in an accurate, efficient and timely manner.You will manage and coordinate the diagnosis of faults, supply of replacement parts, collection and examination of faulty parts, and the related administration tasks.Working closely with our technical team you will ensure high quality, accurate technical information is provided to our customers via telephone, email, in person and through related forums. Main responsibilities: Deal with customer enquiries in a logical, efficient, timely and professional manner Manage multiple priorities and simultaneous activities Liaise with other department to ensure spares and repair parts are available Process replacement parts to meet or exceed customer expectations Ensure failed / faulty parts are collected and investigated Record accurate data records and provide monthly management reports / analysis Work in accordance with company rules, policies and procedures Continually improve your knowledge of Sargent products and supplied parts, becoming a company expert Additional duties: Support and assist the team and business with business improvement activities Visit customer sites to offer direct support and training activities Attend product shows and exhibitions* (These occasional activities may require time and travel outside of normal working hours). Skills Technical Diagnosis
Contact Details:
Sargent Electrical Services Limited Recruitment Team
