At a Glance
- Tasks: Provide top-notch technical support for electrical and electronic systems, solving customer queries efficiently.
- Company: Join a forward-thinking company dedicated to innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and occasional travel to customer sites.
- Why this job: Make a real difference by helping customers troubleshoot and resolve technical issues.
- Qualifications: Strong problem-solving skills and knowledge of electrical/electronic systems required.
The predicted salary is between 32809 - 40099 £ per year.
Job title:
Technical Support Specialist Job purpose / scope: The main purpose of your role will be to deal with a range of technical and general enquiries about our products (largely electrical/electronic systems) in an accurate, efficient and timely manner.
You will manage and coordinate the diagnosis of faults, supply of replacement parts, collection and examination of faulty parts, and the related administration tasks.
Working closely with our technical team you will ensure high quality, accurate technical information is provided to our customers via telephone, email, through related forums/platforms and occasionally in-person.
Main responsibilities: Deal with customer enquiries in a logical, efficient, timely and professional manner Manage multiple priorities and simultaneous activities Liaise with other department to ensure spares and repair parts are available Process replacement parts to meet or exceed customer expectations Ensure failed / faulty parts are collected and investigated Record accurate data records and provide monthly management reports / analysis Work in accordance with company rules, policies and procedures Continually improve your knowledge of Sargent products and supplied parts, becoming a company expert Additional duties: Support and assist the team and business with business improvement activities Visit customer sites to offer direct support and training activities Attend product shows and exhibitions* (These occasional activities may require time and travel outside of normal working hours).
Skills The ability to logically isolate and troubleshoot faults in electrical/electronic systems using engineering schematics, guides, and manuals and good working knowledge of electrical and electronic systems.
The capability to efficiently process high volumes of inbound telephone calls and emails to maintain department service levels.
Precision in logging accurate information The skill to simultaneously balance direct customer calls with operational administration (e. g., chasing repairs, tracking quarantine components).
Behavioural Competencies Approaching complex electrical issues methodically, positively and logically rather than relying on guesswork.
Commitment to meeting or exceeding customer resolutions.
Dedication to continuous self-driven learning to become a subject-matter expert on proprietary Sargent products.
Rigid adherence to quality standards, safety protocols, and company operational rules.
Maintaining a calm, objective, and solution-focused communication style during peak (mainly) inbound traffic windows.
Working hours: (39 hours per week.
Monday to Thursday 7.45PM to 5 PM includes 45 minute unpaid lunch & Fridays 7.45 AM until 12.45PM).
Currently based at our offices on Tokenspire Business Park, HU17 0TB with the view to move to the brand new Advanced manufacturing building off Grovehill Road Beverley, we are having built.
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Customer/Technical Support - Electrical & Electronic Systems in Slough employer: Sargent Electrical Services Limited
As a Technical Support Specialist in Electrical Systems, you will thrive in a dynamic work environment that prioritises innovation and customer satisfaction. Our company fosters a collaborative culture where employee growth is encouraged through continuous training and development opportunities, ensuring you can advance your career while making a meaningful impact in the industry. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a supportive team atmosphere that values your contributions.
Contact Details:
Sargent Electrical Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer/Technical Support - Electrical & Electronic Systems in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sargent Electrical Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sargent Electrical Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer/Technical Support - Electrical & Electronic Systems in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sargent Electrical Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at Sargent Electrical Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sargent Electrical Services Limited!
How to prepare for a job interview at Sargent Electrical Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
