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- Tasks: Help customers maximise innovative software solutions and lead successful onboarding.
- Company: Join a forward-thinking team passionate about excellence in the production industry.
- Benefits: Enjoy variety, autonomy, and the chance to make a real impact.
- Why this job: Combine customer success, technology, and industry knowledge for a rewarding career.
- Qualifications: 3+ years in client management, experience in film/TV production, and strong organisational skills.
- Other info: Opportunity to work with digital tools and support sustainability initiatives.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you passionate about helping customers get the very best out of innovative software solutions? Do you thrive in fast paced environments where no two days are the same? If you are a confident relationship builder with experience in film or television production, this could be the perfect next step for you.
We are looking for a Client Success Manager to join our team, someone who can lead successful software onboarding, strengthen longâterm customer relationships, and drive the adoption of digital, bestâpractice workflows across the production industry.
- Software Implementation & Rollout
- Support the endâtoâend onboarding and configuration of new and existing customers.
- Manage rollout plans for new features, updates, and system enhancements.
- Deliver engaging product demos and training sessions (onsite and online).
- Customer Relationship Management
- Act as the primary contact for key strategic clients.
- Build trusted relationships across production and corporate teams.
- Lead regular business reviews, focusing on ROI, system adoption, and future opportunities.
- Identify expansion and crossâsell opportunities that align with customer goals.
- Gather and analyse customer feedback to influence product development.
- Work closely with Product & Engineering teams on enhancements.
- Monitor usage metrics, adoption patterns, and risk indicators.
- Support beta testing and customer evaluation of new features.
- CrossâFunctional Collaboration
- Partner with Sales, Marketing, Support, Product, and Engineering teams.
- Manage customer escalations and coordinate effective resolutions.
- Support migrations and major update deployments.
- Customer Advocacy & Best Practice
- Promote bestâpractice use of SargentâDisc tools and digital workflows.
- Develop resources that enhance onboarding and encourage longâterm adoption.
- Support sustainability initiatives by championing lowâcarbon, digitalâfirst processes.
Person Specification
- Minimum 3 years' experience in customer or client management.
- Experience in film and/or TV production environments.
- Familiarity with productionârelated software (onboarding, payroll, production accounting, etc.).
- Strong organisational skills and ability to manage multiple tasks.
- Confident explaining technical concepts to nonâtechnical stakeholders.
- Strong credibilityâbuilding skills and customer focus.
- Dataâdriven mindset with good numeracy.
- Confident delivering training and using digital collaboration tools.
- Willingness to travel as required.
- Knowledge of SargentâDisc products, especially CrewStart and understanding of production accounting workflows.
- Experience in stakeholder mapping and running business reviews.
- Foreign language skills (useful for international productions).
Why Join Us?
You will be part of a forwardâthinking, supportive team that's passionate about delivering excellence across the production industry. This role offers variety, autonomy, and the opportunity to make a real impact on how major productions use digital tools to work smarter and more sustainably. If you are ready for a rewarding role where you can combine customer success, technology, and industry knowledge â we would love to hear from you. Apply today!
Client Success Manager in Beaconsfield employer: Sargent-Disc Ltd
Contact Detail:
Sargent-Disc Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Success Manager in Beaconsfield
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the film and TV industry. Attend events, join online forums, and donât be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience with software onboarding and customer relationship management. Use specific examples from your past roles to demonstrate how youâve made an impact.
â¨Tip Number 3
Prepare for those interviews! Research the company and its products, especially Sargent-Disc tools. Be ready to discuss how you can help clients adopt these tools effectively. Practice common interview questions and think about how your background in production can benefit their team.
â¨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. Make sure your application reflects your enthusiasm for helping customers succeed and your understanding of the production industry. Letâs get you on board!
We think you need these skills to ace Client Success Manager in Beaconsfield
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer management and the film or TV production industry. We want to see how your skills align with our needs, so donât hold back!
Showcase Your Relationship-Building Skills: In your application, emphasise your ability to build trusted relationships with clients. Share specific examples of how you've successfully managed client interactions and driven adoption of software solutions.
Be Data-Driven: Since we value a data-driven mindset, include any metrics or results from your previous roles that demonstrate your impact on customer success. Numbers speak volumes, so let them shine in your application!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. Itâs the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Sargent-Disc Ltd
â¨Know Your Stuff
Make sure youâre familiar with the software solutions mentioned in the job description, especially Sargent-Disc products like CrewStart. Brush up on your knowledge of production workflows and be ready to discuss how you can help clients maximise their use of these tools.
â¨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built relationships with clients or stakeholders. Highlight how youâve managed customer feedback and turned it into actionable insights that benefited both the client and the company.
â¨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing a difficult client or rolling out a new feature. Think through potential scenarios beforehand and have a structured approach ready to demonstrate your problem-solving skills.
â¨Demonstrate Your Passion for Customer Success
Express your enthusiasm for helping customers achieve their goals. Share your vision of what excellent customer success looks like and how you plan to contribute to the teamâs mission of promoting best practices and sustainability in the production industry.