At a Glance
- Tasks: Support sales teams and deliver outstanding customer service while managing administrative tasks.
- Company: Sargeants blends traditional values with innovative practices for a personal touch.
- Benefits: Bonus incentives, seasonal events, and opportunities for career growth.
- Other info: Enjoy a vibrant work culture with increasing holiday entitlement after two years.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong admin skills, excellent communication, and a passion for customer service.
The predicted salary is between 33000 - 40000 £ per year.
Company Description
Sargeants combines traditional values with forward-thinking practices, continuously seeking ways to improve services and operations. While embracing new technologies to work efficiently and respond quickly, the organization remains committed to preserving a personal, attentive approach. Clients are supported with care and consideration at every step, ensuring they feel listened to and looked after. Customer service is central to the company’s culture, guiding decisions and interactions across the business.
Job Description:
At Sargeants, our branch coordinators are at the heart of everything we do: supporting our sales consultants and directors daily allowing everyone to achieve outstanding customer service. We’re looking for an individual that can collaborate with others, share their sales administration knowledge and skills. At Sargeants, we believe in keeping the best of what’s gone before, and making things better wherever we can and are looking for a forward thinking branch coordinator to embrace our culture. You will report to a managing director.
Responsibilities of a branch coordinator include:
- Communicate with customers by phone, email and face to face maintaining company standards
- Prepare market appraisal packs
- Use and maintain Sargeants CRM where required
- Produce and issue all necessary paperwork for clients and solicitors
- Ensure all compliance procedures are met
- Communicate with third party companies
- Prepare and issue invoices
- Provide high levels of customer service
- Support sales negotiators and branch directors
- Provide administrative assistance to the Director, Sales and Lettings Managers and their teams
- Update and maintain company website, social media channels, portals, newspapers, magazines and window displays
- Maintain the office appearance, filing systems and monitor stationery supplies
- Produce and order brochures, window cards, leaflets and digital marketing materials
- Produce letters and general correspondence for customers and clients
At Sargeants, we are looking for a branch coordinator with a proven track record in administration, a coordinator that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation.
Requirements and skills:
- Good working knowledge of Microsoft Word, Excel and Outlook
- Well-spoken with excellent knowledge of the English language
- Confident telephone manner with excellent communication skills
- Exceptional time management skills with ability to prioritise and organise own workload
- Work to tight deadlines
- Brilliant attention to detail with the ability to proof read, spell check and format to company standards
- Smartly presented
- Efficient and able to work under pressure
- Self-motivated and able to work alone
In return, you can expect to receive:
- Bonus incentives and staff prizes
- Seasonal social events/trips
- Continuous exciting career and personal development opportunities
- Increasing holiday entitlement from 2 years’ service
Branch Coordinator in Ealing employer: Sargeants
Sargeants is an exceptional employer that values both tradition and innovation, creating a supportive work environment for its branch coordinators. With a strong emphasis on customer service, employees are encouraged to collaborate and grow, benefiting from continuous development opportunities and a culture that rewards dedication and excellence. Located in a vibrant community, Sargeants offers unique advantages such as seasonal social events and bonus incentives, making it a fulfilling place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Coordinator in Ealing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sargeants. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sargeants before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Branch Coordinator in Ealing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sargeants:Your cover letter is your chance to shine! Tell us why you want to work at Sargeants specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sargeants!
How to prepare for a job interview at Sargeants
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
