Branch Coordinator in Ealing

Company Description: Sargeants combines traditional values with forward-thinking practices, continuously seeking ways to improve services and operations. While embracing new technologies to work efficiently and respond quickly, the organization remains committed to preserving a personal, attentive approach. Clients are supported with care and consideration at every step, ensuring they feel listened to and looked after. Customer service is central to the company’s culture, guiding decisions and interactions across the business.

Job Description: At Sargeants, our branch coordinators are at the heart of everything we do: supporting our sales consultants and directors daily allowing everyone to achieve outstanding customer service. We’re looking for an individual that can collaborate with others, share their sales administration knowledge and skills. At Sargeants, we believe in keeping the best of what’s gone before, and making things better wherever we can and are looking for a forward-thinking branch coordinator to embrace our culture. You will report to a managing director.

Responsibilities of a branch coordinator include:

• Communicate with customers by phone, email and face to face maintaining company standards
• Prepare market appraisal packs
• Use and maintain Sargeants CRM where required
• Produce and issue all necessary paperwork for clients and solicitors
• Ensure all compliance procedures are met
• Communicate with third party companies
• Prepare and issue invoices
• Provide high levels of customer service
• Support sales negotiators and branch directors
• Provide administrative assistance to the Director, Sales and Lettings Managers and their teams
• Update and maintain company website, social media channels, portals, newspapers, magazines and window displays
• Maintain the office appearance, filing systems and monitor stationery supplies
• Produce and order brochures, window cards, leaflets and digital marketing materials
• Produce letters and general correspondence for customers and clients

At Sargeants, we are looking for a branch coordinator with a proven track record in administration, a coordinator that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation.

Requirements and skills:

• Good working knowledge of Microsoft Word, Excel and Outlook
• Well-spoken with excellent knowledge of the English language
• Confident telephone manner with excellent communication skills
• Exceptional time management skills with ability to prioritise and organise own workload
• Work to tight deadlines
• Brilliant attention to detail with the ability to proofread, spell check and format to company standards
• Smartly presented
• Efficient and able to work under pressure
• Self-motivated and able to work alone

In return, you can expect to receive:

• Bonus incentives and staff prizes
• Seasonal social events/trips
• Continuous exciting career and personal development opportunities
• Increasing holiday entitlement from 2 years’ service