At a Glance
- Tasks: Manage customer accounts and maximise value from our fraud prevention platform.
- Company: Join a leading fraud prevention company with a remote-first culture.
- Benefits: Generous compensation, flexible time off, health insurance, and home office setup stipend.
- Other info: Collaborate with a globally distributed team and enjoy a dynamic work environment.
- Why this job: Make a real impact in the fight against fraud while enjoying work-life balance.
- Qualifications: 7+ years in Account Management or Customer Success with B2B SaaS experience.
The predicted salary is between 66150 - 80850 £ per year.
We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behaviour biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures. We maintain a remote-first work culture, valuing performance over hours worked.
We are building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximise the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.
- Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximise the customer's ROI in Sardine.
- Speak knowledgeably and advise on best practices relating to fraud and compliance.
- Provide strategic analysis and critical thinking as we plan long-term expansion.
- Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.
Requirements:
- 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs.
- Domain experience in compliance, fintech, or AML/KYC.
- Excel at number crunching and drawing insights.
- Proficient in using business intelligence tools.
- A natural at building relationships and collaborating with others.
- Strong presentation skills for both virtual and in-person meetings with various stakeholders.
- Previous customer-facing experience, preferably with a technical product.
- An exceptional project manager, synthesising all inputs and balancing the needs of multiple stakeholders.
Generous compensation in cash and equity, remote-first culture, flexible paid time off and year-end break, health insurance, dental, and vision coverage for employees and dependents (US and Canada specific), and a one-time stipend to set up a home office — desk, chair, screen, etc.
Strategic Account Manager - REMOTE WORKING (Permanent) employer: Sardine
Sardine is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the fight against fraud. As a Remote Integration Engineer, you'll benefit from flexible working arrangements, continuous professional development opportunities, and the chance to make a meaningful impact in a rapidly evolving industry. Join us in our mission to protect businesses and consumers alike, while enjoying the unique advantages of working with a global leader in fraud prevention.
