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- Tasks: Manage customer relationships and maximise product value while solving complex problems.
- Company: Sardine is a leader in fraud prevention and AML compliance, trusted by over 300 global clients.
- Benefits: Enjoy remote work flexibility, generous compensation, health coverage, and wellness stipends.
- Why this job: Join a fast-growing team with a culture that values performance and personal time.
- Qualifications: 7+ years in Account Management or Customer Success, with strong analytical and relationship-building skills.
- Other info: Work from anywhere and receive a MacBook Pro plus home office setup stipend.
The predicted salary is between 108000 - 129600 £ per year.
Join to apply for the Strategic Account Manager (Post-Sales) role at Sardine
Join to apply for the Strategic Account Manager (Post-Sales) role at Sardine
We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.
Our culture:
- We have hubs in the Bay Area, NYC, Austin, and Toronto. However, we maintain a remote-first work culture. #WorkFromAnywhere
- We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
- We value performance and not hours worked. We believe you shouldn\’t have to miss your family dinner, your kid\’s school play, friends get-together, or doctor\’s appointments for the sake of adhering to an arbitrary work schedule.
Location:
- UK – Remote
- From Home / Beach / Mountain / Cafe / Anywhere!
- We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.
About the Role:
Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we\’re building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect. You\’ll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.
What you’ll be doing:
- Be the primary point of contact for our customers, attending to day-to-day and \’big picture\’ problems and opportunities and helping maximize the customer\’s ROI in Sardine
- Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
- Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
- Speak knowledgeably and advise on best practices relating to fraud and compliance
- Build, monitor, and communicate KPIs to clients.
- Provide strategic analysis and critical thinking as we plan long-term expansion.
- Work with Sardine\’s risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.
What you’ll need:
- You\’ve 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API\’s
- You\’ve domain experience in compliance, fintech, or AML/KYC
- Your analytical skills are second to none; you excel at number crunching and drawing insights
- You are proficient in using business intelligence tools
- You\’re capable of translating complex strategies into actionable processes and outcomes
- You\’re a natural at building relationships and collaborating with others
- You\’ve got strong presentation skills for both virtual and in-person meetings with various stakeholders
- You\’ve previous customer-facing experience, preferably with a technical product
- You\’re an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
- You constantly think about ways to improve processes
- You love making customers more efficient as much as we do!
Compensation: Base pay range of $150,000 – $180,000 + bonus + equity with tremendous upside potential + Attractive benefits
The compensation offered for this role will depend on various factors, including the candidate\’s location, qualifications, work history, and interview performance, and may differ from the stated range.
Benefits we offer:
- Generous compensation in cash and equity
- Early exercise for all options, including pre-vested
- Work from anywhere: Remote-first Culture
- Flexible paid time off, Year-end break, Self care days off
- Health insurance, dental, and vision coverage for employees and dependents – US and Canada specific
- 4% matching in 401k / RRSP – US and Canada specific
- MacBook Pro delivered to your door
- One-time stipend to set up a home office — desk, chair, screen, etc.
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Unlimited access to an expert financial advisory
Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.
To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service and Other
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Strategic Account Manager (Post-Sales) employer: Sardine
Contact Detail:
Sardine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager (Post-Sales)
✨Tip Number 1
Familiarise yourself with Sardine's products and services. Understanding their fraud prevention and compliance solutions will allow you to speak confidently about how you can help customers maximise their ROI.
✨Tip Number 2
Network with current or former employees of Sardine on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your experience in Account Management and Customer Success, particularly in B2B SaaS. Be ready to share specific examples of how you've successfully managed customer relationships and solved complex problems.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to drive decisions in previous roles. Highlight any experience you have with business intelligence tools, as this is crucial for the role.
We think you need these skills to ace Strategic Account Manager (Post-Sales)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Strategic Account Manager position. Understand the key responsibilities and required skills, such as experience in Account Management and knowledge of compliance and fintech.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your background in B2B SaaS, risk management, and any customer-facing roles you've held, showcasing your analytical skills and ability to build relationships.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for Sardine. Mention specific experiences that demonstrate your problem-solving abilities and how you can help maximise customer ROI.
Showcase Your Analytical Skills: In your application, provide examples of how you've used data analysis to drive decisions or improve processes in previous roles. This will resonate well with the company's focus on analytics and strategic thinking.
How to prepare for a job interview at Sardine
✨Understand the Product Inside Out
Before your interview, make sure you have a solid grasp of Sardine's products and services. Familiarise yourself with their technology, especially how it relates to fraud prevention and compliance. This will help you articulate how you can add value to customers and the company.
✨Showcase Your Analytical Skills
Given the role's focus on risk management and analytics, be prepared to discuss specific examples where you've used data to drive decisions or solve problems. Highlight your proficiency with business intelligence tools and how you've translated complex data into actionable insights.
✨Demonstrate Relationship-Building Abilities
Sardine values collaboration and relationship management. Be ready to share experiences where you've successfully built rapport with clients or stakeholders. Emphasise your customer-facing experience and how you've managed expectations while delivering results.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage multiple stakeholders. Think of situations where you've had to balance competing needs and how you approached those challenges. This will showcase your project management capabilities.
