At a Glance
- Tasks: Manage customer relationships and maximise their success with our fraud prevention solutions.
- Company: Join a leading fraud prevention company with a remote-first culture.
- Benefits: Generous pay, flexible time off, health coverage, and stipends for home office setup.
- Other info: Be part of a fast-growing team with world-class professionals and excellent career growth.
- Why this job: Make a real impact in the fight against fraud while working from anywhere.
- Qualifications: 7+ years in Account Management or Customer Success, preferably in fintech or compliance.
The predicted salary is between 60000 - 80000 € per year.
Who we are: We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.
Our culture: We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
Location: UK / Europe From Home / Beach / Mountain / Cafe / Anywhere! We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.
About the Role: Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.
What you’ll be doing:
- Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine.
- Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
- Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
- Speak knowledgeably and advise on best practices relating to fraud and compliance.
- Build, monitor, and communicate KPIs to clients.
- Provide strategic analysis and critical thinking as we plan long-term expansion.
- Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.
What you’ll need:
- You've 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs.
- You've domain experience in compliance, fintech, or AML/KYC.
- Your analytical skills are second to none; you excel at number crunching and drawing insights.
- You are proficient in using business intelligence tools.
- You're capable of translating complex strategies into actionable processes and outcomes.
- You're a natural at building relationships and collaborating with others.
- You've got strong presentation skills for both virtual and in-person meetings with various stakeholders.
- You've previous customer-facing experience, preferably with a technical product.
- You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders.
- You constantly think about ways to improve processes.
- You love making customers more efficient as much as we do!
Benefits we offer:
- Generous compensation in cash and equity.
- Early exercise for all options, including pre-vested.
- Work from anywhere: Remote-first Culture.
- Flexible paid time off and Year-end break.
- Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific.
- 4% matching in 401k / RRSP - US and Canada specific.
- MacBook Pro delivered to your door.
- One-time stipend to set up a home office — desk, chair, screen, etc.
- Monthly meal stipend.
- Monthly social meet-up stipend.
- Annual health and wellness stipend.
- Annual Learning stipend.
Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.
Strategic Account Manager employer: Sardine
Sardine is an exceptional employer that champions a remote-first work culture, allowing you to work from anywhere in the UK or Europe while maintaining a healthy work-life balance. With generous compensation packages, flexible paid time off, and a strong focus on employee growth through stipends for learning and wellness, Sardine fosters an environment where talented individuals can thrive and make a meaningful impact in the fraud prevention and compliance space.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Get to know Sardine inside out! Familiarise yourself with our products, technology, and the fraud landscape. This way, when you chat with us, you can show off your knowledge and how you can add value.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into our culture and what we really value in a Strategic Account Manager.
✨Tip Number 3
Prepare for those interviews by practising your presentation skills. We love clear communication, so being able to convey complex ideas simply will definitely impress us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our remote-first team.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and making a difference in fraud prevention.
Tailor Your Experience:Make sure to highlight your relevant experience in Account Management or Customer Success. We love seeing how your background aligns with what we do at Sardine, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sardine
✨Know Your Stuff
Make sure you have a solid understanding of Sardine's products and services. Familiarise yourself with their technology, especially around fraud prevention and compliance. This will help you speak confidently about how you can add value to their customers.
✨Showcase Your Experience
With 7+ years in Account Management or Customer Success, be ready to share specific examples of how you've tackled complex problems in the past. Highlight your experience with B2B SaaS and any relevant domain knowledge in fintech or compliance.
✨Be a Problem Solver
Prepare to discuss how you would translate complex product issues into simple solutions. Think of scenarios where you've successfully managed stakeholder needs and delivered actionable outcomes, as this is key for the role.
✨Build Rapport
Since relationship-building is crucial, practice your communication skills. Be ready to engage with various stakeholders during the interview. Show that you can connect with people and collaborate effectively, even in a remote setting.
