At a Glance
- Tasks: Manage customer relationships and maximise their success with our fraud prevention solutions.
- Company: Join a leading fraud prevention company with a remote-first culture.
- Benefits: Generous pay, flexible time off, health coverage, and stipends for home office setup.
- Other info: Be part of a fast-growing team with world-class professionals and excellent career growth.
- Why this job: Make a real impact in the fight against fraud while working from anywhere.
- Qualifications: 7+ years in Account Management or Customer Success, preferably in fintech or compliance.
The predicted salary is between 60000 - 80000 £ per year.
Who we are: We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.
Our culture: We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
Location: UK / Europe From Home / Beach / Mountain / Cafe / Anywhere! We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.
About the Role: Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.
What you’ll be doing:
- Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine.
- Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
- Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
- Speak knowledgeably and advise on best practices relating to fraud and compliance.
- Build, monitor, and communicate KPIs to clients.
- Provide strategic analysis and critical thinking as we plan long-term expansion.
- Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.
What you’ll need:
- You've 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs.
- You've domain experience in compliance, fintech, or AML/KYC.
- Your analytical skills are second to none; you excel at number crunching and drawing insights.
- You are proficient in using business intelligence tools.
- You're capable of translating complex strategies into actionable processes and outcomes.
- You're a natural at building relationships and collaborating with others.
- You've got strong presentation skills for both virtual and in-person meetings with various stakeholders.
- You've previous customer-facing experience, preferably with a technical product.
- You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders.
- You constantly think about ways to improve processes.
- You love making customers more efficient as much as we do!
Benefits we offer:
- Generous compensation in cash and equity.
- Early exercise for all options, including pre-vested.
- Work from anywhere: Remote-first Culture.
- Flexible paid time off and Year-end break.
- Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific.
- 4% matching in 401k / RRSP - US and Canada specific.
- MacBook Pro delivered to your door.
- One-time stipend to set up a home office — desk, chair, screen, etc.
- Monthly meal stipend.
- Monthly social meet-up stipend.
- Annual health and wellness stipend.
- Annual Learning stipend.
Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.
Strategic Account Manager employer: Sardine
Sardine is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the fight against fraud. As a Remote Integration Engineer, you'll benefit from flexible working arrangements, continuous professional development opportunities, and the chance to make a meaningful impact in a rapidly evolving industry. Join us in our mission to protect businesses and consumers alike, while enjoying the unique advantages of working with a global leader in fraud prevention.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Sardine. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Sardine.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Sardine's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Sardine
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Sardine.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Sardine will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Sardine employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
