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For Companies At a Glance
- Tasks: Lead and optimize our service team to enhance customer satisfaction.
- Company: Join a fast-growing company revolutionizing fitness and health technology.
- Benefits: Enjoy a competitive salary, performance bonuses, and career growth opportunities.
- Why this job: Shape the future of service in an innovative environment with global impact.
- Qualifications: Proven senior service management experience and strong leadership skills required.
- Other info: Office-based role with occasional travel; send your CV to apply.
The predicted salary is between 60000 - 70000 £ per year.
Job Description
Senior Service Manager
Bodmin, Cornwall
£60,000 – £70,000
About the Company
This is an exciting opportunity to join a fast-growing, innovative company that designs and manufactures high-quality products for the fitness, health, and leisure sectors. With a strong reputation for delivering cutting-edge, interactive technology, the business has a presence across the UK and international markets, supporting customers in Europe, North America, the Middle East, and Asia.
As we continue to expand, we are looking for a Senior Service Manager to take ownership of our service function. This is a leadership role with a strong strategic focus, ideal for someone who thrives in a fast-paced, customer-driven environment.
The Opportunity
This role is about more than just managing a team—it’s about building a best-in-class service strategy that ensures our customers receive outstanding support. You’ll be responsible for service leadership, optimising processes, and driving continuous improvements to maximise customer satisfaction. Working closely with internal teams, partners, and suppliers, you’ll play a key role in shaping the future of our service offering.
What You’ll Be Doing
- Developing & executing a service strategy to align with business growth and customer experience goals.
- Leading and managing the service team, ensuring high performance and efficiency.
- Optimising service processes & systems to ensure they are fit for purpose and scalable.
- Implementing service level agreements (SLAs) and ensuring customer expectations are met.
- Creating commercially viable service plans for post-warranty support.
- Defining and overseeing installation standards, ensuring seamless execution.
- Driving service performance improvements, embedding best practices.
- Collaborating with key partners & suppliers to enhance service delivery.
- Providing insights and feedback to the product development team to support innovation.
What We’re Looking For
We need a proactive leader with a strategic mindset, strong commercial acumen, and a passion for delivering exceptional service experiences.
Essential Skills & Experience
- Proven experience in a senior service management role within a medium/large organisation.
- Strong leadership skills, with experience managing service teams, third parties, and contractors.
- A strategic thinker with excellent planning & organisational abilities.
- Deep understanding of service management methodologies (ITIL, PRINCE2, PMP preferred).
- Exceptional communication & stakeholder engagement skills.
- A strong track record of improving service performance and customer satisfaction.
- Analytical mindset with excellent problem-solving skills.
Nice-to-Have (But Not Essential!)
- Experience in the fitness, technology, or manufacturing sectors.
- Knowledge of installation and product lifecycle management.
Why You’ll Love This Role
- High-impact leadership role where you’ll shape the service function.
- Join an innovative company driving change in the industry.
- Competitive salary & performance bonus.
- Office-based with occasional travel.
- Genuine career growth opportunities.
To apply, send your CV to careers@tribuspeople.co.uk or reach out for a confidential chat.
Senior Service Manager employer: Sarah West Recruitment - a Tribus People Company
Contact Detail:
Sarah West Recruitment - a Tribus People Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Manager
✨Tip Number 1
Familiarize yourself with service management methodologies like ITIL, PRINCE2, or PMP. Understanding these frameworks will not only help you in the interview but also demonstrate your strategic mindset and ability to optimize service processes.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've managed service teams and improved performance in previous roles. This will showcase your capability to lead and inspire a team effectively.
✨Tip Number 3
Research the company’s current service offerings and identify areas for potential improvement. Being able to discuss these insights during your conversation will show your proactive approach and genuine interest in shaping their service function.
✨Tip Number 4
Network with professionals in the fitness, technology, or manufacturing sectors. Engaging with industry peers can provide valuable insights and connections that may help you stand out as a candidate for this role.
We think you need these skills to ace Senior Service Manager
Some tips for your application 🫡
Understand the Company: Research the company thoroughly. Familiarize yourself with their products, services, and market presence, especially in the fitness, health, and leisure sectors. This will help you tailor your application to align with their values and goals.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in senior service management roles. Showcase specific examples of how you've led teams, optimized processes, and improved customer satisfaction in previous positions.
Demonstrate Strategic Thinking: Clearly articulate your strategic mindset in your application. Provide examples of how you've developed and executed service strategies that align with business growth and customer experience goals.
Showcase Leadership Skills: Highlight your leadership skills and experience managing service teams. Discuss your approach to fostering high performance and efficiency within a team, as well as your ability to engage stakeholders effectively.
How to prepare for a job interview at Sarah West Recruitment - a Tribus People Company
✨Showcase Your Leadership Skills
As a Senior Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams and improved service performance in your previous roles.
✨Understand Service Management Methodologies
Familiarize yourself with service management methodologies like ITIL, PRINCE2, or PMP. Be ready to discuss how you've applied these frameworks to optimize service processes and enhance customer satisfaction.
✨Prepare for Strategic Discussions
This role requires a strategic mindset. Think about how you would develop and execute a service strategy that aligns with business growth. Be prepared to share your ideas on driving continuous improvements.
✨Demonstrate Your Analytical Skills
An analytical mindset is crucial for this position. Prepare to discuss specific instances where you've used data to solve problems or improve service delivery, showcasing your problem-solving skills.
