At a Glance
- Tasks: Lead client delivery and implement bespoke AI solutions for enterprise clients.
- Company: Join a fast-growing startup revolutionising data accuracy in CRM systems.
- Benefits: Competitive salary, equity, generous holiday, and monthly dinner allowance.
- Other info: Dynamic, high-autonomy environment with opportunities to work directly with founders.
- Why this job: Be at the forefront of AI innovation and make a real impact on client success.
- Qualifications: 3-7 years in a client-facing technical role with strong analytical skills.
The predicted salary is between 60000 - 100000 £ per year.
About Kernel Enterprise AI only works when the underlying data is accurate - but most CRMs are filled with duplicates, broken hierarchies, and outdated information that undermine forecasting, territory planning, and AI deployments. We've raised a $14M Series A from top VCs and operators at Plaid, OpenAI, Slack and others to solve this with Agentic Company Data - the AI-native alternative to Dun & Bradstreet. RevOps teams at Gong, Legora, Mistral, Canva and Zip use Kernel to eliminate duplicates, fix hierarchies, and deliver the accuracy they need to operate with confidence. What a RevOps expert can do manually for a single record, Kernel can do safely at scale for an entire CRM. Our platform gives teams confidence in the data foundation that powers enterprise decision-making and AI.
Your Role
As a Client Delivery Lead, you're the bridge between customer needs and technical execution in enterprise deals. You translate complex requirements into practical, high-impact solutions, ensuring every proof of concept is accurate, scalable and positioned for success. Working closely with Account Executives, Product and Engineering, you'll navigate technical questions, troubleshoot complex challenges and shape solutions that drive value for our clients. With new features shipping constantly at Kernel, you'll stay ahead of client requirements and the latest market innovation.
What You’ll Be Doing:
- Partnering with Account Executives in late-stage cycles as the technical expert
- Running and delivering high quality POCs in a timely manner
- Leading and owning the full implementation cycle from kick-off to go-live
- Architecting, building, and deploying bespoke AI agents using Kernel’s tooling
- Acting as a trusted advisor for your portfolio comprised of multiple clients
- Provide feedback to the Product team to ensure constant improvement and iteration
What You Bring:
- 3–7 years of experience in a client-facing analytical or technical role, such as Solutions Engineering, Implementations, Technical Account Management or Consulting
- Technical fluency (APIs, Javascript etc) and understanding of data systems
- A product sensibility to how you work - you ask why before you ask when, and you push back on scope that doesn't serve the customer
- Advanced analytical and problem-solving skills, with close attention to detail
- Comfortable navigating ambiguity and solving technical challenges creatively
- Experience working in fast-paced, startup environments
- Ability to manage multiple clients and projects at once
- Strong communication skills and the ability to build trusted customer relationships
- Flexibility to occasionally work later hours to support US-based customers
Nice to have, but not required:
- Experience working with AI products or use cases
- Familiarity with RevOps workflows and systems, including CRMs and related tooling
This role may not be for you if you:
- Prefer a lot of structure or close guidance
- Prefer routine over variety
- Are looking for a purely internal, non-customer-facing role
This role is definitely not for you if you:
- Prefer fully remote work (this role requires 4+ days per week in the London office)
- Don’t enjoy intense, fast paced workspace or ambiguity
- Want to manage rather than build and deliver
What We Offer
We will do our best to offer you a ride of a lifetime. It will not be easy, but it will be thrilling. Salary: £60,000 – £100,000 + equity
- 24 days holiday per year + bank holidays
- £450 Monthly Office Dinner Allowance
- 2 weeks work-from-anywhere
- Generous parental leave policy
- Pension plan
- Top-spec equipment and central London office
- Team events and dinners
- Work directly with the founders to scale the systems that power enterprise AI
- High-autonomy, high-trust environment with a small team shipping at pace
Interview Process
- Stage 1 – Video call with the Talent Lead.
- Stage 2 – Video call with the Hiring Manager.
- Stage 3 – Case study interview (in person) with the team.
- Stage 4 – Values interview with the Founders.
If there is mutual fit, we move to references and offer.
Client Delivery Lead in London employer: Sarah Smith Fund
Kernel is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, we offer ample opportunities for professional development and career advancement, ensuring that our team members are equipped to thrive in their roles. Our commitment to meaningful work and impactful solutions makes Kernel a rewarding place to build your career.
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