At a Glance
- Tasks: Manage UK and International Operations, ensuring seamless order fulfilment and exceptional customer service.
- Company: Join Sarah Chapman, a leading luxury skincare brand with a global reputation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with strong focus on collaboration and data analysis.
- Why this job: Be part of a renowned brand and make a real impact in the beauty industry.
- Qualifications: Degree level education and 3-5 years in operations or customer care roles.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a talented Customer Operations Manager to support the Sarah Chapman Operations team.
About the brand: Uniquely positioned at the intersection of advanced science, sensorial luxury and clinical expertise, Sarah Chapman London is one of Britain’s most renowned luxury skincare brands, founded by globally respected facialist and industry authority Sarah Chapman. With over 25 years of clinical experience, Sarah’s deep understanding of skin health and product formulation has earned her the trust of some of the world’s most recognisable faces, and a global reputation as London’s most sought-after facialist.
Job Summary: The Customer Operations Manager plays an integral role in managing both UK and International Operations for the business. This role requires strong attention to detail and the ability to work in a fast-paced environment. Working closely with the 3PL to ensure timely and accurate order fulfilment to retail and distributor partners. The role requires coordination with the sales and finance teams to maintain a seamless operation, resolve order issues and deliver exceptional customer service.
Key Responsibilities:
- UK Wholesale
- Degree level or equivalent qualification
- Minimum 3-5 years’ experience in operations/logistics/relationship management/customer care roles
- Industry experience in beauty, luxury retail, fashion
- Order management and wholesale operations
- International shipping and export documentation
- Strong skills in ERP Systems experience – Cin7 would be preferable
- Natural cross-functional collaboration skills
- Strong aptitude for data analysis
4 days in office and 1 day at home.
Customer Operations Manager employer: Sarah Chapman London
Sarah Chapman London is an exceptional employer, offering a unique opportunity to work at the forefront of luxury skincare in the vibrant Chelsea area. With a strong emphasis on employee growth and a collaborative work culture, the company provides a hybrid working model that promotes work-life balance while fostering innovation and excellence in customer operations. Employees benefit from being part of a renowned brand with a commitment to quality and a supportive environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and luxury retail industry, especially those who work at Sarah Chapman or similar brands. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching the brand's values and products. Show us that you’re not just another candidate; demonstrate your passion for skincare and how you can contribute to the team’s success.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your experiences and how they relate to the role.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Operations Manager role. Highlight your background in operations, logistics, and customer care, especially in the beauty or luxury retail sectors.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your experience aligns with our brand values. Don’t forget to mention your familiarity with ERP systems like Cin7!
Showcase Your Attention to Detail:Since this role requires strong attention to detail, make sure your application is free from typos and errors. A polished application shows us you’re serious about the position and can handle the fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Sarah Chapman London
✨Know the Brand Inside Out
Before your interview, dive deep into Sarah Chapman's brand values, products, and unique selling points. Understanding the intersection of science and luxury in their skincare line will show your genuine interest and help you connect with the team.
✨Showcase Your Operations Expertise
Be ready to discuss your previous experience in operations and logistics, especially in the beauty or luxury retail sectors. Prepare specific examples of how you've managed order fulfilment and resolved customer issues to demonstrate your problem-solving skills.
✨Highlight Your Data Skills
Since the role requires strong data analysis skills, come prepared with examples of how you've used data to drive decisions in past roles. If you have experience with ERP systems like Cin7, make sure to mention it and explain how it benefited your previous employers.
✨Emphasise Collaboration
The Customer Operations Manager role involves working closely with various teams. Share examples of successful cross-functional collaborations from your past experiences, highlighting how you’ve maintained seamless operations and delivered exceptional customer service.
