Your foot in the door to one of the most respected names in wealth management.
This is a recognised brand in the financial sector, and once people join, they tend to stay. Seven-plus years is common, and internal promotions happen regularly. That tells you something about how this business treats its people.
You will be the first point of contact for end users, supporting them both in person and remotely. You are diagnosing and resolving issues across Windows and Microsoft 365 environments, handling DNS and DHCP queries, and making sure people can do their jobs without interruption. The work is hands-on and varied, and you will own your tickets from start to finish rather than passing problems up the chain at the first hurdle.
This is a business that takes its technology seriously. They are actively investing in upgrading their infrastructure and are genuinely embracing AI across the organisation, so you will be working in an environment that is moving forward, not standing still.
The team itself is down-to-earth and approachable. There is a real culture of learning here, with funded courses and qualifications available to help you build your career in a structured way. You will be trusted to take ownership of your work and given the autonomy to get on with it.
In terms of what you are bringing to the role, you have some experience providing end-user support, whether in person or remotely, and you are comfortable working across Windows and Microsoft 365, with a solid understanding of DNS and DHCP. This would be a great second role in your career, somewhere with genuine room to grow.
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Service Desk Analyst - Wealth Management - £35,000 employer: Saragossa
Saragossa is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. As a member of our team, you'll enjoy meaningful growth opportunities while working on cutting-edge ML-driven projects that directly impact our research platform. With a focus on real ownership and a clean-slate environment, we empower our employees to turn ideas into actionable strategies, making your contributions truly valuable.
