At a Glance
- Tasks: Manage service delivery for top financial clients and ensure high standards.
- Company: Join Saragossa, a leader in capital markets and private equity.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Other info: No CV required to apply; just bring your passion!
- Why this job: Be the face of Saragossa and drive impactful client relationships.
- Qualifications: Experience in IT service delivery and managing multiple accounts.
The predicted salary is between 60000 - 80000 £ per year.
You become the face of Saragossa for some of the most recognised names in capital markets, private equity and buy-side finance.
The role involves owning the service delivery relationship across a portfolio of financial services clients. This means running governance, chairing service reviews, tracking SLAs and KPIs, and holding every engagement to the standard Saragossa is known for. You will spot issues early, drive the fix, and stay ahead of each client's priorities. This is a multi-account role where you apply consistent ITIL-aligned frameworks while navigating the individual demands and personalities that come with each relationship.
You will also carry a commercial lens, knowing your clients well enough to spot where Saragossa can do more, and you are comfortable having that conversation.
This position could be suitable for either a client-focused Service Delivery/Account Manager or for somebody currently working in a lead IT/Service Delivery role for a single client.
What you bring:
- Solid experience in IT service delivery or managed services
- A track record managing multiple client accounts or service portfolios simultaneously
- Confidence across incident, problem, change and service level management
- Ability to present performance data to senior stakeholders
- Familiarity with ServiceNow or a comparable ITSM platform - Desirable
Ready to own your own portfolio? Get in touch. No CV required.
Service Delivery Manager – Financial Services | London employer: Saragossa
Saragossa is an exceptional employer that offers a dynamic work environment in the heart of London, where you will engage with prestigious clients in the financial services sector. Our culture promotes collaboration and innovation, providing ample opportunities for professional growth and development while ensuring a supportive atmosphere that values your contributions. With a focus on IT service delivery excellence, we empower our employees to take ownership of their roles and drive impactful results.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager – Financial Services | London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Saragossa. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Service Delivery Manager – Financial Services | London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Saragossa.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Saragossa's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Saragossa
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Saragossa.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Saragossa will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Saragossa employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
