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- Tasks: Lead client services, manage trading operations, and resolve complex issues.
- Company: Join a leading vendor in Portfolio Management for hedge funds.
- Benefits: Competitive salary of £100k base plus additional perks.
- Why this job: Be at the heart of trading, making a real impact on client success.
- Qualifications: Expertise in trading operations and derivatives with strong communication skills.
- Other info: Dynamic role with opportunities for process improvement and innovation.
The predicted salary is between 72000 - 84000 £ per year.
Interested in working for a vendor responsible for creating one of the most commonly used Portfolio Management tools for the hedge fund space? Their platform supports the full investment lifecycle, combining trading technology, risk, operations, treasury, and regulatory reporting.
They are looking for an experienced Senior Client Services Lead to join the Client Services team. This is a senior, client-facing role for someone who is a recognised expert in trading operations and derivatives, and who enjoys owning complex problems, improving processes, and delivering outstanding client service.
This role sits at the heart of the business, supporting trading activity across a broad range of products with a particular focus on Rates, FX, and Credit. You will act as the primary point of contact for assigned clients, owning trade capture, lifecycle event management, P&L and risk issue resolution, and service delivery against agreed SLAs. You will work closely with portfolio managers, traders, sell-side counterparties, and internal technology and product teams.
In addition to daily oversight, you will play a key role in process improvement, automation, and new business initiatives, helping shape how the platform and operating model evolve.
If you have strong judgement, clear and client-focused communication, and the ability to prioritise issues based on risk and business impact in a fast-paced environment, then apply below!
Senior Client Services Lead - £100k base plus employer: Saragossa
Contact Detail:
Saragossa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Services Lead - £100k base plus
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and trading sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for those interviews! Research the company and their platform inside out. We want you to be able to discuss how your experience aligns with their needs, especially in trading operations and derivatives. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills. Since this role involves owning complex issues, we suggest you prepare examples of how you've tackled similar challenges in the past. Be ready to demonstrate your thought process and how you improved processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Senior Client Services Lead position!
We think you need these skills to ace Senior Client Services Lead - £100k base plus
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Client Services Lead. Highlight your experience in trading operations and derivatives, and don’t forget to showcase any relevant achievements that demonstrate your ability to improve processes and deliver outstanding client service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific experiences where you've owned complex problems or improved processes, and how those skills will benefit our team.
Showcase Your Client-Facing Skills: Since this is a client-facing role, make sure to highlight your communication skills. Share examples of how you've effectively managed client relationships and resolved issues in a fast-paced environment. We want to see your client-focused mindset!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Saragossa
✨Know Your Stuff
Make sure you brush up on your knowledge of trading operations and derivatives. Familiarise yourself with the specific products mentioned in the job description, like Rates, FX, and Credit. Being able to discuss these topics confidently will show that you're not just a candidate, but a potential expert.
✨Client-Centric Mindset
Since this role is all about client service, think of examples from your past experiences where you’ve gone above and beyond for clients. Prepare to share stories that highlight your ability to resolve complex issues and improve processes, as this will resonate well with the interviewers.
✨Process Improvement Ideas
Come prepared with a few ideas on how you could enhance service delivery or automate processes within the team. This shows initiative and that you’re already thinking about how to contribute to their success even before you start.
✨Communication is Key
Practice articulating your thoughts clearly and concisely. Since you'll be liaising with various stakeholders, demonstrating your ability to communicate effectively will be crucial. Consider doing mock interviews with a friend to refine your delivery.