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- Tasks: Provide top-notch tech support to traders and executives in a fast-paced environment.
- Company: Join a dynamic tech team in the financial services sector.
- Benefits: Competitive pay, contract role, and the chance to work with cutting-edge technology.
- Other info: Collaborative team atmosphere with opportunities for professional growth.
- Why this job: Make a real impact by supporting high-profile users and solving complex tech issues.
- Qualifications: 5+ years in IT support, strong knowledge of Windows and trading platforms.
The predicted salary is between 40000 - 40000 £ per year.
Location: London
Contract: Contract - Up to £400 Inside IR35
We are seeking a desktop support engineer to join a dynamic technology team in a fast-paced financial environment. This role involves providing high-quality technical and operational support to traders, executives, and global business users. You’ll be part of a small, collaborative team handling 1st and 2nd line incidents and requests, while working closely with senior engineers on more complex issues.
What you’ll do:
- Deliver end-user support for traders, executives, and VIPs.
- Build, configure, and deploy desktops, laptops, and mobile devices.
- Support Microsoft applications, Bloomberg, Reuters, and other trading platforms.
- Troubleshoot hardware, software, and AV/VC technologies.
- Manage incidents and requests via ServiceNow.
Experience Required:
- 5+ years’ experience in enterprise IT support, ideally within buy side finance.
- Strong knowledge of Windows 10/11, Office 365, Azure/Intune, Active Directory, Citrix, VMware.
- Experience with Bloomberg, Reuters, Cisco telephony, and video conferencing tools.
- Excellent communication skills, with proven ability to support VIPs under pressure.
If you're keen for your next engagement, please apply.
Desktop Support Engineer in England employer: Saragossa
Contact Detail:
Saragossa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and IT sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! If you’ve got experience with tools like Bloomberg or Cisco telephony, make sure to highlight that in conversations. Be ready to discuss specific scenarios where you’ve solved problems under pressure – it’ll set you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on common technical questions related to desktop support and be ready to demonstrate your troubleshooting process.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Keep an eye on our job postings and make sure your application stands out by tailoring it to the specific role you’re interested in.
We think you need these skills to ace Desktop Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows 10/11, Office 365, and any relevant financial tech like Bloomberg or Reuters. We want to see how your skills match what we’re looking for!
Show Off Your Communication Skills: Since you’ll be supporting traders and VIPs, it’s crucial to showcase your excellent communication skills. Use examples in your application that demonstrate how you’ve handled high-pressure situations effectively. We love a good story!
Be Specific About Your Experience: When detailing your experience, be specific about the tools and technologies you’ve worked with. Mention your familiarity with ServiceNow, Azure/Intune, and any other relevant platforms. We want to know exactly what you bring to the table!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you’ve got!
How to prepare for a job interview at Saragossa
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Office 365, and the specific trading platforms mentioned in the job description. Being able to discuss your experience with Bloomberg and Reuters confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex technical issues in the past. Think about specific incidents where you resolved a tricky problem for a VIP or trader, as this will highlight your ability to perform under pressure.
✨Familiarise Yourself with ServiceNow
Since managing incidents and requests via ServiceNow is part of the role, it’s a good idea to familiarise yourself with the platform. If you have experience using it, be ready to discuss how you’ve used it effectively in previous roles.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial, especially when supporting high-profile users. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your ability to remain calm and professional in high-pressure situations.