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For Companies At a Glance
- Tasks: Provide top-notch tech support to traders and executives in a fast-paced environment.
- Company: Join a dynamic hedge fund with a collaborative tech team.
- Benefits: Competitive contract rate, flexible working conditions, and exposure to cutting-edge financial technology.
- Why this job: Make a real impact by supporting high-profile users in the finance sector.
- Qualifications: 5+ years in IT support, strong knowledge of Windows and trading platforms.
- Other info: Fast-paced environment with opportunities for professional growth.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a desktop support engineer to join a dynamic technology team in a fast-paced financial environment. This role involves providing high-quality technical and operational support to traders, executives, and global business users. You will be part of a small, collaborative team handling 1st and 2nd line incidents and requests, while working closely with senior engineers on more complex issues.
What you'll do:
- Deliver end-user support for traders, executives, and VIPs.
- Build, configure, and deploy desktops, laptops, and mobile devices.
- Support Microsoft applications, Bloomberg, Reuters, and other trading platforms.
- Troubleshoot hardware, software, and AV/VC technologies.
- Manage incidents and requests via ServiceNow.
Experience Required:
- 5+ years experience in enterprise IT support, ideally within buy side finance.
- Strong knowledge of Windows 10/11, Office 365, Azure/Intune, Active Directory, Citrix, VMware.
- Experience with Bloomberg, Reuters, Cisco telephony, and video conferencing tools.
- Excellent communication skills, with proven ability to support VIPs under pressure.
- Trade floor support experience.
If you're keen for your next engagement, please apply.
Desktop Support Engineer employer: Saragossa
Contact Detail:
Saragossa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and tech sectors. Attend industry meetups or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical expertise, especially with tools like Bloomberg and Microsoft applications. This can really set you apart from the crowd.
✨Tip Number 3
Prepare for those tricky interviews! Brush up on common desktop support scenarios and be ready to demonstrate your problem-solving skills. Practice makes perfect, so consider mock interviews with friends.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in enterprise IT support, especially within the finance sector. We want to see how your skills align with the specific requirements mentioned in the job description.
Showcase Relevant Experience: When writing your cover letter, focus on your hands-on experience with Windows 10/11, Office 365, and trading platforms like Bloomberg and Reuters. We love seeing real examples of how you've tackled similar challenges in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements stand out. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Saragossa
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Office 365, and the trading platforms mentioned in the job description. Be ready to discuss how you've supported these technologies in previous roles, as this will show your expertise and confidence.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical issues in the past. Think about times when you had to troubleshoot hardware or software problems under pressure, especially in a fast-paced environment like finance.
✨Communicate Like a Pro
Since you'll be supporting VIPs, excellent communication is key. Practice explaining technical concepts in simple terms, and be ready to demonstrate your ability to stay calm and professional, even when dealing with high-stress situations.
✨Familiarise Yourself with ServiceNow
If you have experience managing incidents and requests via ServiceNow, be prepared to discuss it. If not, take some time to learn the basics of the platform, as it shows initiative and a willingness to adapt to their systems.
