At a Glance
- Tasks: Provide top-notch tech support to traders and executives in a fast-paced environment.
- Company: Join a dynamic tech team in the financial services sector.
- Benefits: Competitive pay, contract role, and the chance to work with cutting-edge technology.
- Other info: Collaborative team atmosphere with opportunities for professional growth.
- Why this job: Make a real impact by supporting high-profile users and solving complex tech issues.
- Qualifications: 5+ years in IT support, strong knowledge of Windows and trading platforms.
The predicted salary is between 48000 - 72000 £ per year.
Overview
Location: London
Contract: Contract - Up to £400 Inside IR35
We are seeking an desktop support engineer to join a dynamic technology team in a fast-paced financial environment. This role involves providing high-quality technical and operational support to traders, executives, and global business users. You’ll be part of a small, collaborative team handling 1st and 2nd line incidents and requests, while working closely with senior engineers on more complex issues.
What you’ll do:
- Deliver end-user support for traders, executives, and VIPs.
- Build, configure, and deploy desktops, laptops, and mobile devices.
- Support Microsoft applications, Bloomberg, Reuters, and other trading platforms.
- Troubleshoot hardware, software, and AV/VC technologies.
- Manage incidents and requests via ServiceNow.
Experience Required:
- 5+ years’ experience in enterprise IT support, ideally within buy side finance.
- Strong knowledge of Windows 10/11, Office 365, Azure/Intune, Active Directory, Citrix, VMware.
- Experience with Bloomberg, Reuters, Cisco telephony, and video conferencing tools.
- Excellent communication skills, with proven ability to support VIPs under pressure.
If you're keen for your next engagement, please apply.
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Information Technology and Finance
Industries
- IT Services and IT Consulting
- Investment Management
- Financial Services
Desktop Support Engineer employer: Saragossa
Join a leading financial services firm in London, where you will thrive in a vibrant and collaborative work culture that values innovation and excellence. As a Desktop Support Engineer, you will have the opportunity to enhance your skills while providing critical support to high-profile clients in a fast-paced environment, with access to ongoing professional development and a competitive contract rate. Experience the unique advantage of working in a dynamic technology team that prioritises employee growth and fosters a supportive atmosphere for tackling complex challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and IT sectors. Attend industry meetups or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This is a great way to demonstrate your expertise in desktop support and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Windows, Office 365, and trading platforms like Bloomberg and Reuters. Practice explaining your troubleshooting process clearly and confidently, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows 10/11, Office 365, and any relevant financial tech support you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your experience in supporting VIPs and how you handle pressure – we love that kind of stuff!
Show Off Your Technical Skills:In your application, don’t forget to showcase your technical skills. List your experience with tools like Bloomberg, Reuters, and ServiceNow. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the attention you deserve. Plus, it’s super easy – just a few clicks and you’re in!
How to prepare for a job interview at Saragossa
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Office 365, and the other tools mentioned in the job description. Be ready to discuss how you've used these technologies in past roles, especially in high-pressure environments.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical issues. Think about times when you resolved incidents for VIPs or traders, and be ready to explain your thought process and the steps you took.
✨Communicate Clearly and Confidently
Since you'll be supporting executives and traders, practice articulating your thoughts clearly. Use simple language to explain technical concepts, and demonstrate your ability to stay calm under pressure during the interview.
✨Familiarise Yourself with ServiceNow
As managing incidents via ServiceNow is part of the role, it’s a good idea to get familiar with its functionalities. If you have experience with it, be prepared to discuss how you’ve used it to manage support requests effectively.
