At a Glance
- Tasks: Join our team to provide exceptional client service and manage daily operations.
- Company: Dynamic property management company in the heart of London.
- Benefits: Flexible working hours, supportive team environment, and career development opportunities.
- Other info: Inclusive workplace committed to accessibility and personal growth.
- Why this job: Be the face of our company and make a real difference for clients every day.
- Qualifications: Strong communication skills, organisational abilities, and a passion for client care.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting a Receptionist to join our Property & Workplace team in our London office. The reception team is an integral part of our Front of House service. This team is responsible for the smooth and efficient running of the client floors, managing reservations, and overseeing the Property & Workplace helpdesk. The successful candidate will embody our values and client service approach, helping to deliver a consistently high-quality, client-focused experience while supporting the wider business objectives. This role requires a flexible approach to working hours. You will work an 8-hour shift each day, including a 1-hour unpaid break, scheduled between 08:00 and 18:00. Shift patterns may vary based on business needs. On occasion, you may also be required to work outside of these hours, so flexibility is essential.
Main duties and responsibilities:
- Be part of an engaged team working collaboratively to support our clients and their needs.
- Understand and demonstrate the client journey and ability to apply these principles in everything we do; including telephone calls, email responses and working alongside other departments.
- Offer an exceptional service to clients and visitors; use initiative and take ownership to resolve and accommodate any challenges or special requests in a calm and professional manner.
- Become the point of contact for day-to-day coordination for all client requirements.
- Accountability for the client floor and areas, ensuring that our internal systems match the daily activity.
- Support and assist with the preparation of documents and subsequent delivery of materials is completed in a timely fashion.
- Excellent understanding and knowledge of the client journey.
- Follow all operational, HR, health & safety and environmental policies and procedures.
- Receive, log, solve and escalate helpdesk requests and tickets; be attentive and provide support.
- Embrace the company values to help build strong working relationships with colleagues, clients and users of our services.
About You:
- Able to prioritise effectively and process multiple tasks; working to sometimes conflicting timescales in a fast-paced and challenging environment.
- Highly organised approach with good administrative skills.
- Energetic and enthusiastic; a team member who has the skills and knowledge to be able to work flexibly and autonomously within our fast-moving and changing environment.
- Experience in understanding the importance of client care and must be committed to delivering a high level of service, responding to client requests promptly and efficiently.
- Proven experience in handling complaints and resolving problems quickly.
- Polite and courteous manner.
- Excellent communication skills, either verbal or written.
- High attention to detail whilst working in a fast-paced environment.
- Ability to use initiative and display flexibility to ensure excellent service.
- Follow all policies and procedures, ensuring uniform and personal appearance are clean and professional.
- Experienced user of all aspects of Microsoft Office.
Accessibility & EEO Statement: We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know. Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.
Receptionist employer: Saragoça da Matta & Silveiro de Barros - Sociedade de Advogados, R.L.
Join our dynamic Property & Workplace team in London, where we prioritise a collaborative and client-focused work culture. As a Receptionist, you'll enjoy a supportive environment that values flexibility and personal growth, with opportunities to enhance your skills while delivering exceptional service. Our commitment to employee well-being and inclusivity makes us an outstanding employer for those seeking a meaningful career.
Contact Details:
Saragoça da Matta & Silveiro de Barros - Sociedade de Advogados, R.L. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Saragoça da Matta & Silveiro de Barros - Sociedade de Advogados, R.L.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Saragoça da Matta & Silveiro de Barros - Sociedade de Advogados, R.L. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Saragoça da Matta & Silveiro de Barros - Sociedade de Advogados, R.L.:Your cover letter is your chance to shine! Tell us why you want to work at Saragoça da Matta & Silveiro de Barros - Sociedade de Advogados, R.L. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Saragoça da Matta & Silveiro de Barros - Sociedade de Advogados, R.L.!
How to prepare for a job interview at Saragoça da Matta & Silveiro de Barros - Sociedade de Advogados, R.L.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
