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- Tasks: Provide first-line support to finance teams and resolve queries efficiently.
- Company: Join a global law firm known for innovation and inclusivity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by solving finance issues in a dynamic environment.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Embrace diversity and contribute to a supportive team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
The Finance Service Desk Analyst role is part of the Finance Service Desk team and reports to the Finance Service Desk Manager. The Finance Service Desk is the first line of support within the finance department to the firm’s partners, lawyers, and legal administration teams providing a single point of contact to assist with resolving queries, managing escalations and fixing finance issues.
Responsibilities
- Providing first-line support to our internal stakeholders/external suppliers.
- Managing and maintaining tickets across various workstreams, taking ownership of issues, providing regular, clear communication to end users, identifying appropriate solutions, and ensuring all tickets are progressed or resolved within agreed SLAs.
- Working with other finance teams, business services teams (including IT and HR teams) and our shared service teams to ensure they manage assigned tickets in line with finance policies and within agreed service levels.
- Ability to provide feedback, and contribute to, continuous improvement within the team.
- Contribute to the reports/metrics prepared by the team.
- Assisting with creating and maintaining process documentation and reports as required.
- Contributing to a customer and team work oriented atmosphere in a demanding and fast-paced environment.
- Assisting with other daily tasks assigned by the Finance Service Desk Team Leader / Finance Service Desk Manager.
- Working with colleagues within the Finance department and other support areas to look to solve common issues and share best practice.
- Ability to perform in line with agreed procedures, SLAs and customer expectations.
About You
The Finance Service Desk Analyst must have strong organisational and communication skills. The individual appointed must also be able to develop and maintain effective working relationships with stakeholders, team colleagues and with other DLA Piper teams. The role holder should ideally have experience in the legal or professional services industries and have a good understanding of end to end finance processes.
Essential Skills
- Numerate and ability to understand and interpret complex situations.
- Stakeholder management.
- Experience using ticketing platforms ideally ServiceNow.
- Ability to monitor and respond quickly and effectively to incidents and requests received through the Finance Service Desk via different channels (Portal, Email, Telephone, Chat Function).
- Ability to ensure that a high level of customer service and support is provided to all customers.
- Good communication skills, both written and verbal.
- Ability to work on your own, as part of a team, and under pressure.
- Good time management and ability to prioritise.
- Initiative to diagnose problems.
- Professional working attitude.
Preferred (but Not Essential)
- A good level of understanding of basic finance processes, including service to cash, purchase to pay and financial management activities or the desire to learn and develop this understanding.
- Service Desk/1st Line Support Experience.
We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.
Finance ServiceDesk Analyst in Leeds employer: Saragoça da Matta & Silveiro de Barros - Sociedade de Advogados, R.L.
Contact Detail:
Saragoça da Matta & Silveiro de Barros - Sociedade de Advogados, R.L. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance ServiceDesk Analyst in Leeds
✨Tip Number 1
Get to know the company inside out! Research DLA Piper's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to finance service desk roles. Think about how your skills match the job description and be ready to share examples of your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Finance ServiceDesk Analyst in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Finance Service Desk Analyst role. Highlight your relevant experience in finance and customer service, and show us how you can contribute to our team.
Show Off Your Communication Skills: Since this role involves a lot of interaction with stakeholders, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've successfully resolved issues in previous roles, especially in fast-paced environments. This will show us that you can handle the demands of the job.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Saragoça da Matta & Silveiro de Barros - Sociedade de Advogados, R.L.
✨Know Your Stuff
Make sure you brush up on your finance processes, especially service to cash and purchase to pay. Understanding these concepts will help you answer questions confidently and show that you're ready to hit the ground running.
✨Master the Ticketing System
Familiarise yourself with ticketing platforms like ServiceNow. If you can demonstrate your knowledge of how to manage and resolve tickets efficiently, it’ll show that you’re prepared for the role and can handle the fast-paced environment.
✨Communicate Clearly
Practice your communication skills, both written and verbal. You’ll need to convey complex information clearly to stakeholders, so being articulate during the interview will set you apart from other candidates.
✨Show Your Team Spirit
Be ready to discuss how you’ve worked collaboratively in previous roles. Highlighting your ability to contribute to a team-oriented atmosphere will resonate well, especially since this role involves working closely with various departments.