At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join Saputo, a top global dairy processor with a focus on quality and community.
- Benefits: Flexible hours, health cash plan, and opportunities for progression.
- Other info: Enjoy a dynamic work environment with recognition for long service.
- Why this job: Be part of a vibrant team in a stunning Yorkshire Dales location.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment.
Working in our award-winning visitor experience centre in the heart of the Yorkshire Dales, you will provide a memorable and enjoyable visit to all our customers whilst exceeding expectations, by providing a friendly, professional, and knowledgeable customer service. Our Wensleydale Creamery Visitor Centre in Hawes welcomes around 300 thousand visitors per year and is the flagship of Yorkshire Wensleydale Cheese, showcased through our fabulous Visitor Experience, Cheese Shop, Gift Shop, Calvert’s Restaurant & 1897 Coffee Shop.
Work pattern: part time option - working alternate weekends and one week day every week. Full time and seasonal options also available. Typical working hours - 8.30am - 5pm with flexible hours available.
YOU’LL MAKE CONTRIBUTIONS THAT MATTER BY…
- Serving our customers with exceptional and professional customer care across all departments and areas.
- Demonstrating good knowledge of our products.
- Dealing with customer queries and promoting our brand.
- Building rapport and going the extra mile to engage with customers.
- Handling customer complaints with a proactive approach.
- Handling cash / card transactions in line with company policy.
- Maximizing sales at every opportunity.
- Ensuring departments are clean, tidy and fully stocked.
YOU’RE BEST SUITED FOR THE ROLE IF YOU…
- Are comfortable working in a fast-paced, high-pressure environment.
- Enjoy offering outstanding customer experiences.
- Are able to multi-task effectively.
- Love variety and are looking for a flexible role.
WE SUPPORT AND CARE FOR OUR EMPLOYEES BY PROVIDING YOU WITH…
- Full training and knowledge of our products.
- Flexibility for full time, part time and seasonal hours.
- Inclusive working environment.
- Opportunities for progression within the UK.
- Employer pension contributions.
- Health cash plan - claim money back towards essential healthcare such as dental, eye care etc.
- Access to Thrive 24-hours a day - a leading and NHS clinically approved app which focuses on general wellbeing.
- Long service recognised every 5 years.
- Life assurance up to 4 x contractual pay.
- Discounted SDUK branded products.
- Free, onsite parking.
- 25 holidays + 8 bank holidays (pro rata for part time employees).
- One paid workday a year to volunteer for a local community or charitable institutions of your choice.
- My Staff Shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of the UKs largest retailers & service providers.
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join our team. To enable you to bring your best we will ensure you are provided with any physical or non-physical adjustments to support your participation in the job application and interview process.
Visitor Centre Operator employer: Saputo
Saputo Dairy UK is an exceptional employer, offering a supportive work culture that prioritises safety and quality while fostering teamwork at the Wensleydale Creamery site in Hawes. With competitive pay, comprehensive training, and inclusive benefits, employees have ample opportunities for growth and development within a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Centre Operator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Saputo and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Saputo and let us see your personality shine through!
We think you need these skills to ace Visitor Centre Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Saputo.
Get Familiar with Our Brand:Before applying, take some time to learn about Saputo and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Saputo
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Saputo.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Saputo will surely appreciate.
