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- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join Saputo, a top global dairy processor with a focus on quality and community.
- Benefits: Flexible hours, health cash plan, and opportunities for progression.
- Other info: Enjoy a dynamic work environment with recognition for long service.
- Why this job: Be part of a vibrant team in a stunning Yorkshire Dales location.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment.
Working in our award-winning visitor experience centre in the heart of the Yorkshire Dales, you will provide a memorable and enjoyable visit to all our customers whilst exceeding expectations, by providing a friendly, professional, and knowledgeable customer service. Our Wensleydale Creamery Visitor Centre in Hawes welcomes around 300 thousand visitors per year and is the flagship of Yorkshire Wensleydale Cheese, showcased through our fabulous Visitor Experience, Cheese Shop, Gift Shop, Calvert’s Restaurant & 1897 Coffee Shop.
Work pattern: part time option - working alternate weekends and one week day every week. Full time and seasonal options also available. Typical working hours - 8.30am - 5pm with flexible hours available.
YOU’LL MAKE CONTRIBUTIONS THAT MATTER BY…
- Serving our customers with exceptional and professional customer care across all departments and areas.
- Demonstrating good knowledge of our products.
- Dealing with customer queries and promoting our brand.
- Building rapport and going the extra mile to engage with customers.
- Handling customer complaints with a proactive approach.
- Handling cash / card transactions in line with company policy.
- Maximizing sales at every opportunity.
- Ensuring departments are clean, tidy and fully stocked.
YOU’RE BEST SUITED FOR THE ROLE IF YOU…
- Are comfortable working in a fast-paced, high-pressure environment.
- Enjoy offering outstanding customer experiences.
- Are able to multi-task effectively.
- Love variety and are looking for a flexible role.
WE SUPPORT AND CARE FOR OUR EMPLOYEES BY PROVIDING YOU WITH…
- Full training and knowledge of our products.
- Flexibility for full time, part time and seasonal hours.
- Inclusive working environment.
- Opportunities for progression within the UK.
- Employer pension contributions.
- Health cash plan - claim money back towards essential healthcare such as dental, eye care etc.
- Access to Thrive 24-hours a day - a leading and NHS clinically approved app which focuses on general wellbeing.
- Long service recognised every 5 years.
- Life assurance up to 4 x contractual pay.
- Discounted SDUK branded products.
- Free, onsite parking.
- 25 holidays + 8 bank holidays (pro rata for part time employees).
- One paid workday a year to volunteer for a local community or charitable institutions of your choice.
- My Staff Shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of the UKs largest retailers & service providers.
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join our team. To enable you to bring your best we will ensure you are provided with any physical or non-physical adjustments to support your participation in the job application and interview process.
Visitor Centre Operator employer: Saputo
Contact Detail:
Saputo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Centre Operator
✨Tip Number 1
Get to know the company! Before your interview, dive into Saputo's values and products. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with visitors, think of examples where you've gone the extra mile for customers. Share these stories during your interview to highlight your experience.
✨Tip Number 3
Be ready to showcase your flexibility! With various working patterns available, let them know how adaptable you are. Mention any past experiences where you thrived in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Saputo family.
We think you need these skills to ace Visitor Centre Operator
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing exceptional customer experiences. Share any relevant stories or examples that highlight your ability to engage with customers and go the extra mile.
Know Our Products: Familiarise yourself with our brands and products before applying. Mentioning specific products like Cathedral City or Clover in your application shows us that you're genuinely interested and have done your homework!
Be Yourself: We want to see the real you! Don’t be afraid to let your personality shine through in your application. A friendly and approachable tone can make a big difference in how we perceive your fit for the role.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Saputo
✨Know Your Products
Before the interview, make sure you have a solid understanding of Saputo's products, especially their popular brands like Cathedral City and Clover. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or complaints, as this is crucial for a Visitor Centre Operator who needs to engage with customers effectively.
✨Demonstrate Flexibility and Adaptability
Since the role involves working in a fast-paced environment, be ready to discuss how you manage multiple tasks and adapt to changing situations. Share specific instances where you thrived under pressure or adjusted your approach to meet customer needs.
✨Engage with the Interviewers
During the interview, don’t hesitate to ask questions about the company culture and the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.