At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join a top global dairy processor with a focus on quality and community.
- Benefits: Flexible hours, health cash plan, generous holidays, and career progression opportunities.
- Other info: Enjoy a supportive, inclusive environment with training and development.
- Why this job: Be part of a vibrant team in a stunning location while making a real impact.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth‑driven work environment.
Working in our award‑winning visitor experience centre in the heart of the Yorkshire Dales, you will provide a memorable and enjoyable visit to all our customers whilst exceeding expectations, by providing a friendly, professional, and knowledgeable customer service. Our Wensleydale Creamery Visitor Centre in Hawes welcomes around 300 thousand visitors per year and is the flagship of Yorkshire Wensleydale Cheese, showcased through our fabulous Visitor Experience, Cheese Shop, Gift Shop, Calvert’s Restaurant & 1897 Coffee Shop.
Work pattern: part‑time option – working alternate weekends and one weekday every week. Full time and seasonal options also available. Typical working hours – 8.30am – 5pm with flexible hours available.
YOU’LL MAKE CONTRIBUTIONS THAT MATTER BY…
- Serving our customers with exceptional and professional customer care across all departments and areas.
- Demonstrating good knowledge of our products.
- Dealing with customer queries and promoting our brand.
- Building rapport and going the extra mile to engage with customers.
- Handling customer complaints with a proactive approach.
- Handling cash / card transactions in line with company policy.
- Maximizing sales at every opportunity.
- Ensuring departments are clean, tidy and fully stocked.
YOU’RE BEST SUITED FOR THE ROLE IF YOU…
- Are comfortable working in a fast‑paced, high‑pressure environment.
- Enjoy offering outstanding customer experiences.
- Are able to multi‑task effectively.
- Love variety and are looking for a flexible role.
WE SUPPORT AND CARE FOR OUR EMPLOYEES BY PROVIDING YOU WITH…
- Full training and knowledge of our products.
- Flexibility for full time, part time and seasonal hours.
- Inclusive working environment.
- Opportunities for progression within the UK.
- Enhanced employer pension contributions.
- Health cash plan – claim money back towards essential healthcare such as dental, eye care, etc.
- Access to Thrive 24‑hours a day – a leading and NHS clinically approved app which focuses on general wellbeing.
- Long service recognised every 5 years.
- Life assurance up to 4 × contractual pay.
- Discounted SDUK branded products.
- Free, onsite parking.
- 25 holidays + 8 bank holidays (pro rata for part time employees).
- One paid workday a year to volunteer for a local community or charitable institutions of your choice.
- My Staff Shop – access to exclusive benefits, free advice and savings – providing great discounts from thousands of the UK’s largest retailers & service providers.
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join our team. To enable you to bring your best we will ensure you are provided with any physical or non-physical adjustments to support your participation in the job application and interview process.
Visitor Centre Operator employer: Saputo, Inc.
At Saputo, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. Located in Nuneaton, our centre of excellence provides opportunities for career progression, competitive benefits including a generous holiday allowance, health cash plan, and a site bonus scheme, all while working with a dedicated team passionate about producing quality dairy products. Join us to be part of a company that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Centre Operator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Saputo, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Saputo, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Visitor Centre Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Saputo, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Saputo, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Saputo, Inc.!
How to prepare for a job interview at Saputo, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
