At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join a top global dairy processor with a focus on quality and community.
- Benefits: Flexible hours, health cash plan, generous holidays, and career progression opportunities.
- Other info: Enjoy a supportive, inclusive environment with training and development.
- Why this job: Be part of a vibrant team in a stunning location while making a real impact.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth‑driven work environment.
Working in our award‑winning visitor experience centre in the heart of the Yorkshire Dales, you will provide a memorable and enjoyable visit to all our customers whilst exceeding expectations, by providing a friendly, professional, and knowledgeable customer service. Our Wensleydale Creamery Visitor Centre in Hawes welcomes around 300 thousand visitors per year and is the flagship of Yorkshire Wensleydale Cheese, showcased through our fabulous Visitor Experience, Cheese Shop, Gift Shop, Calvert’s Restaurant & 1897 Coffee Shop.
Work pattern: part‑time option – working alternate weekends and one weekday every week. Full time and seasonal options also available. Typical working hours – 8.30am – 5pm with flexible hours available.
YOU’LL MAKE CONTRIBUTIONS THAT MATTER BY…
- Serving our customers with exceptional and professional customer care across all departments and areas.
- Demonstrating good knowledge of our products.
- Dealing with customer queries and promoting our brand.
- Building rapport and going the extra mile to engage with customers.
- Handling customer complaints with a proactive approach.
- Handling cash / card transactions in line with company policy.
- Maximizing sales at every opportunity.
- Ensuring departments are clean, tidy and fully stocked.
YOU’RE BEST SUITED FOR THE ROLE IF YOU…
- Are comfortable working in a fast‑paced, high‑pressure environment.
- Enjoy offering outstanding customer experiences.
- Are able to multi‑task effectively.
- Love variety and are looking for a flexible role.
WE SUPPORT AND CARE FOR OUR EMPLOYEES BY PROVIDING YOU WITH…
- Full training and knowledge of our products.
- Flexibility for full time, part time and seasonal hours.
- Inclusive working environment.
- Opportunities for progression within the UK.
- Enhanced employer pension contributions.
- Health cash plan – claim money back towards essential healthcare such as dental, eye care, etc.
- Access to Thrive 24‑hours a day – a leading and NHS clinically approved app which focuses on general wellbeing.
- Long service recognised every 5 years.
- Life assurance up to 4 × contractual pay.
- Discounted SDUK branded products.
- Free, onsite parking.
- 25 holidays + 8 bank holidays (pro rata for part time employees).
- One paid workday a year to volunteer for a local community or charitable institutions of your choice.
- My Staff Shop – access to exclusive benefits, free advice and savings – providing great discounts from thousands of the UK’s largest retailers & service providers.
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join our team. To enable you to bring your best we will ensure you are provided with any physical or non-physical adjustments to support your participation in the job application and interview process.
Visitor Centre Operator employer: Saputo Inc.
At Saputo, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in the stunning Yorkshire Dales. Our Visitor Centre Operator role not only provides flexible working hours and comprehensive training but also opens doors for career progression within a leading global dairy processor. With benefits like enhanced pension contributions, health cash plans, and opportunities to volunteer, we ensure our employees feel valued and empowered to make meaningful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Centre Operator
✨Tip Number 1
Get to know the company! Before your interview, dive into Saputo's values and products. Understanding their mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing exceptional experiences, think of examples from your past where you've gone the extra mile for a customer. This will help you stand out during the interview.
✨Tip Number 3
Be ready to showcase your multitasking abilities! In a fast-paced environment like the Visitor Centre, you'll need to juggle various tasks. Prepare to discuss how you handle busy situations and keep everything running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Saputo family. Don’t miss out on this opportunity!
We think you need these skills to ace Visitor Centre Operator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our customer-focused environment.
Highlight Relevant Experience:Make sure to mention any previous roles where you've provided exceptional customer service or worked in a fast-paced setting. We love seeing how your past experiences can contribute to making our visitor centre a memorable place for customers.
Tailor Your Application:Take a moment to read through the job description and align your skills with what we're looking for. Mention specific products or services from our brands that you admire or have experience with – it shows us you're genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Saputo Inc.
✨Know Your Products
Before the interview, make sure you have a solid understanding of Saputo's products, especially their popular brands like Cathedral City and Clover. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or complaints, as this is crucial for a Visitor Centre Operator who needs to engage with customers effectively.
✨Demonstrate Flexibility and Adaptability
Since the role involves working in a fast-paced environment, be ready to discuss how you manage multiple tasks and adapt to changing situations. Share specific instances where you thrived under pressure or adjusted your approach to meet customer needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the visitor experience. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
