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For Companies At a Glance
- Tasks: Support customers by resolving service issues and processing orders efficiently.
- Company: Join Saputo Inc., a top global dairy processor with a focus on quality and community.
- Benefits: Enjoy flexible working, health plans, bonuses, and 25+ holidays.
- Why this job: Be part of a dynamic team that values your contributions and promotes growth.
- Qualifications: Customer service experience, detail-oriented, and comfortable with ERP systems.
- Other info: Opportunities for progression and a supportive, inclusive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Technician, Customer Operations role at Saputo Inc. This position is based at our Nuneaton site, with the opportunity to work from home up to 2 days per week after full training. The role is part-time (30 hours over a 4-day week, including weekends).
At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. We are a top 10 global dairy processor that values contributions, fosters an inclusive, growth-driven work environment, and aims to challenge the status quo with continuous improvement opportunities within the supply chain and order management function.
Responsibilities
- Identifying potential and actual service issues, coordinating communication with the customer and relevant internal departments
- Participating in customer and corporate initiatives to increase supply chain efficiencies
- Receiving, validating and processing customer orders
- Investigating and managing delivery incidents and proactively resolving ongoing issues to improve service levels
- Managing promotional activity by ensuring correct product codes and effective dates are maintained in the system
- Working with technology to support KPI reporting
- Collaborating with colleagues to support the overall success of the customer operations department
- Identifying, initiating, documenting, and implementing new business processes to promote continuous improvement within supply chain and order management
Requirements / You’re best suited for the role if you are
- Experienced in a customer service role with understanding of sales administration within manufacturing, supply chain or logistics
- Detail-oriented with order processing
- Able to prioritise workload and support colleagues in a fast-paced environment
- A proven problem solver
- Comfortable using ERP systems and manipulating data with Excel
- Confident communicator with internal and external stakeholders at all levels
- Comfortable working weekends and two days in the week
Benefits and working environment
- Bonus scheme paid quarterly
- Autonomous and inclusive working environment
- Opportunities for progression within the UK and overseas
- Enhanced employer pension contributions
- Health cash plan for essential healthcare costs
- Access to Thrive 24/7 wellbeing app
- Long service recognition every 5 years
- Life assurance up to 4x contractual pay
- Discounted branded products
- Free onsite parking and allocated lockers
- Subsidised staff restaurant
- 25 holidays + 8 bank holidays (pro rata) and one paid workday per year for volunteering
- Option to swap traditional UK holidays for dates significant to cultural or religious beliefs
- My Staff Shop benefits, discounts and savings
- Flexible and hybrid working, including potential to work abroad up to two weeks per year
For additional information on benefits visit uk.saputo.com/en/careers/employee-benefits.
Additional information
We support employment equity and aim to embed diversity and inclusion in our operations. Saputo is a Disability Confident Employer and the role isn’t eligible for visa sponsorship. Agencies: Saputo has a PSL for agency support; we do not pay fees or acknowledge CVs unless briefed by our Talent Acquisition Team.
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Technician, Customer Operations employer: Saputo Inc.
Contact Detail:
Saputo Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician, Customer Operations
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Saputo through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer operations. Think about how your past experiences align with the role's responsibilities, especially around problem-solving and communication.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with ERP systems and Excel during the interview. Highlight any specific examples where you've used these tools to improve processes or solve issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Saputo team.
We think you need these skills to ace Technician, Customer Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technician, Customer Operations role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Problem-Solving Skills: Since this role involves managing delivery incidents and resolving issues, share specific examples of how you've tackled challenges in previous jobs. We love seeing candidates who can think on their feet and come up with effective solutions!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experiences and qualifications. We appreciate clarity and organisation!
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that your application gets to the right place and helps us keep track of all candidates. We can’t wait to hear from you!
How to prepare for a job interview at Saputo Inc.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Technician in Customer Operations. Familiarise yourself with the responsibilities listed in the job description, especially around order processing and supply chain efficiencies. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Problem-Solving Skills
Since the role involves managing delivery incidents and resolving issues, prepare examples from your past experiences where you've successfully solved problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Communicate Clearly
As a Technician, you'll need to communicate effectively with both customers and internal teams. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and skills.
✨Be Ready for Technical Questions
Since the job requires comfort with ERP systems and Excel, be prepared to discuss your technical skills. Brush up on relevant software and think of specific instances where you've used these tools to improve processes or report on KPIs. This will demonstrate your readiness for the role.
