At a Glance
- Tasks: Lead post-sales mobilisation for complex cyber services, ensuring high-quality outcomes.
- Company: Join a dynamic tech company focused on customer success and innovative solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace welcoming applications from all backgrounds.
- Why this job: Make a real impact in cybersecurity while collaborating with diverse teams.
- Qualifications: Experience in post-sales mobilisation and strong stakeholder management skills.
The predicted salary is between 50000 - 65000 £ per year.
We're hiring: Post‐Sales Customer Success (Mobilisation) Lead | Glasgow (Hybrid)
Bring complex cyber services to life — smoothly, securely, and with real customer impact. This role is critical to Sapphire's growth: you'll lead post‐sales mobilisation from late‐stage handover through to steady‐state delivery, ensuring customers get high‐quality outcomes, on time, and aligned to their needs.
Location: Glasgow — 3 days per week in our Glasgow office (hybrid)
Travel: UK-wide (as needed)
Security: Ability to gain UK security clearance (transferable clearance a plus)
What you'll do (the fun, impactful bits)
- Own mobilisation end‐to‐end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and "go‐live" readiness.
- Orchestrate delivery across teams (SOC, VM, awareness, consulting/pro services, TAMs, DFIR partners, ops and customer stakeholders) so the whole solution lands seamlessly.
- Set governance & ways of working: steerco/ops reviews, risk management, clear RACI, crisp escalation routes and decision logs — from mobilisation into BAU.
- Lead customer comms with confidence: senior stakeholder updates, progress reviews, risk/issue forums, and go‐live checkpoints.
- Drive technical readiness: coordinate pre‐live activities (e.g., threat modelling, integration validation, tabletop exercises), baseline runbooks and ensure a clean handover to TAMs/Operations.
- Track what matters: define entry/exit gates, monitor mobilisation KPIs/SLAs, and report status/risks/benefit realisation.
What we're looking for
- Proven delivery leadership in post‐sales mobilisation across multi‐service cyber security programmes (SOC + consulting/advisory).
- Comfortable translating technical detail for both executive and hands‐on audiences.
- Working knowledge of SIEM/XDR, cloud & endpoint, identity, firewalls, vulnerability management (bonus for Microsoft Security and Exabeam).
- Strong stakeholder management + ability to run governance, define RACI, and align cross‐functional teams (TAM, SOC, DFIR).
- Confident managing multiple parallel onboarding workstreams and aligning to customer change/incident processes.
- Full driving licence + UK travel.
How success looks
- On‐time, within‐scope go‐lives across service lines (clear acceptance gates, readiness met).
- Great customer experience early-life: strong stakeholder feedback, smooth handover to TAMs/BAU.
- Operational readiness: agreed RACI, tested runbooks/escalations, validated integrations, early KPI/SLA performance trending green.
A note on inclusion (really important to us)
We're proud to be an Equal Opportunities Employer and we welcome applications from everyone — what matters most is your ability to do the role. If you're excited by this role but don't tick every box, please apply anyway — we know great people don't always match a checklist.
Interested? Drop us a message or apply via LinkedIn with a CV (with a short note explaining what you've mobilised and why you loved it).
Post-Sales Customer Success Project Manager employer: Sapphire
Sapphire is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the fast-paced field of cyber security. Located in Glasgow, our hybrid working model allows for flexibility while fostering strong team connections, and we are committed to employee growth through continuous learning opportunities and a supportive environment. Join us to make a real impact on customer success and enjoy the benefits of working with a forward-thinking company that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Post-Sales Customer Success Project Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Post-Sales Customer Success Project Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and customer success. Think about how you can showcase your experience in mobilising complex cyber services and managing stakeholders effectively.
✨Tip Number 3
Showcase your technical knowledge! Brush up on SIEM/XDR, cloud security, and other relevant tools. Being able to speak confidently about these topics will set you apart during discussions with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Post-Sales Customer Success Project Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Post-Sales Customer Success Project Manager. Highlight your experience in post-sales mobilisation and any relevant cyber security projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your past experiences have prepared you for it. Don’t forget to mention specific examples of successful mobilisations you've managed — we love a good story!
Showcase Your Stakeholder Management Skills:In your application, emphasise your ability to manage stakeholders effectively. We’re keen to see how you’ve navigated complex relationships and ensured smooth communication across teams. This is crucial for the role, so make it stand out!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you can attach all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Sapphire
✨Know Your Stuff
Make sure you brush up on your knowledge of post-sales mobilisation and the specific cyber security services mentioned in the job description. Familiarise yourself with terms like SOC, SIEM, and XDR, as well as how they fit into the bigger picture of customer success.
✨Showcase Your Leadership Skills
Prepare examples that highlight your delivery leadership experience in managing complex projects. Be ready to discuss how you've successfully orchestrated cross-functional teams and navigated stakeholder management in previous roles.
✨Communicate with Confidence
Practice articulating technical details in a way that's accessible to both technical and non-technical audiences. This role requires clear communication, so think about how you can convey complex information simply and effectively during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've handled challenges in past projects, particularly around risk management and governance. Think of specific instances where you defined RACI or managed escalations, and be ready to share those stories.
