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- Tasks: Lead post-sales mobilisation for complex cyber services, ensuring high-quality outcomes.
- Company: Join a dynamic tech company focused on customer success and innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Make a real impact in cybersecurity while collaborating with diverse teams.
- Qualifications: Experience in delivery leadership and stakeholder management in cyber security.
The predicted salary is between 45000 - 55000 ÂŁ per year.
We’re hiring: Post‑Sales Customer Success (Mobilisation) Lead | Glasgow (Hybrid)
Bring complex cyber services to life — smoothly, securely, and with real customer impact. This role is critical to Sapphire’s growth: you’ll lead post‑sales mobilisation from late‑stage handover through to steady‑state delivery, ensuring customers get high‑quality outcomes, on time, and aligned to their needs.
Location: Glasgow — 3 days per week in our Glasgow office (hybrid)
Travel: UK-wide (as needed)
Security: Ability to gain UK security clearance (transferable clearance a plus)
What you’ll do (the fun, impactful bits)
- Own mobilisation end‑to‑end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‑live” readiness.
- Orchestrate delivery across teams (SOC, VM, awareness, consulting/pro services, TAMs, DFIR partners, ops and customer stakeholders) so the whole solution lands seamlessly.
- Set governance & ways of working: steerco/ops reviews, risk management, clear RACI, crisp escalation routes and decision logs — from mobilisation into BAU.
- Lead customer comms with confidence: senior stakeholder updates, progress reviews, risk/issue forums, and go‑live checkpoints.
- Drive technical readiness: coordinate pre‑live activities (e.g., threat modelling, integration validation, tabletop exercises), baseline runbooks and ensure a clean handover to TAMs/Operations.
- Track what matters: define entry/exit gates, monitor mobilisation KPIs/SLAs, and report status/risks/benefit realisation.
What we’re looking for
- Proven delivery leadership in post‑sales mobilisation across multi‑service cyber security programmes (SOC + consulting/advisory).
- Comfortable translating technical detail for both executive and hands‑on audiences.
- Working knowledge of SIEM/XDR, cloud & endpoint, identity, firewalls, vulnerability management (bonus for Microsoft Security and Exabeam).
- Strong stakeholder management + ability to run governance, define RACI, and align cross‑functional teams (TAM, SOC, DFIR).
- Confident managing multiple parallel onboarding workstreams and aligning to customer change/incident processes.
- Full driving licence + UK travel.
How success looks
- On‑time, within‑scope go‑lives across service lines (clear acceptance gates, readiness met).
- Great customer experience early-life: strong stakeholder feedback, smooth handover to TAMs/BAU.
- Operational readiness: agreed RACI, tested runbooks/escalations, validated integrations, early KPI/SLA performance trending green.
A note on inclusion (really important to us)
We’re proud to be an Equal Opportunities Employer and we welcome applications from everyone — what matters most is your ability to do the role. If you’re excited by this role but don’t tick every box, please apply anyway — we know great people don’t always match a checklist.
Interested? Drop us a message or apply via LinkedIn with a CV (with a short note explaining what you’ve mobilised and why you loved it).
Customer Success Specialist in Paisley employer: Sapphire
Contact Detail:
Sapphire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist in Paisley
✨Tip Number 1
Network like a pro! Reach out to current employees at Sapphire or similar companies on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Customer Success Specialist.
✨Tip Number 2
Prepare for interviews by practising common questions related to post-sales mobilisation and stakeholder management. We recommend using the STAR method to structure your answers — it’ll help you showcase your experience effectively!
✨Tip Number 3
Showcase your technical knowledge! Brush up on SIEM/XDR, cloud security, and other relevant tools mentioned in the job description. Being able to speak confidently about these will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Success Specialist in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Specialist. Highlight your experience in post-sales mobilisation and any relevant cyber security projects you've worked on. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role and how you can contribute to our team. Share specific examples of your past successes in managing complex projects and engaging with stakeholders. This is your chance to shine!
Showcase Your Communication Skills: Since this role involves leading customer communications, make sure your application reflects your ability to communicate clearly and effectively. Whether it’s through your CV or cover letter, let us see your knack for translating technical details for different audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Sapphire
✨Know Your Cyber Stuff
Make sure you brush up on your knowledge of cyber security, especially around SIEM/XDR and other relevant technologies. Be ready to discuss how you've successfully mobilised similar projects in the past, as this will show your expertise and confidence.
✨Master Stakeholder Management
Prepare examples of how you've effectively managed stakeholders in previous roles. Think about how you can demonstrate your ability to communicate complex technical details to both executive and hands-on audiences. This is key for the Customer Success Specialist role.
✨Showcase Your Leadership Skills
Be ready to talk about your experience leading post-sales mobilisation efforts. Highlight specific instances where you drove successful outcomes, managed multiple workstreams, and ensured smooth transitions to BAU. This will illustrate your capability to lead in a dynamic environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and how they measure success in their mobilisation processes. This shows your genuine interest in the role and helps you understand if it's the right fit for you.