At a Glance
- Tasks: Lead post-sales mobilisation for impactful cyber services and ensure seamless delivery.
- Company: Join a dynamic tech company focused on customer success and innovation.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace that values diverse talent and encourages all to apply.
- Why this job: Make a real difference in cybersecurity while working with cutting-edge technology.
- Qualifications: Experience in post-sales mobilisation and strong stakeholder management skills.
The predicted salary is between 50000 - 65000 € per year.
We’re hiring: Post‑Sales Customer Success (Mobilisation) Lead | Glasgow (Hybrid)
Bring complex cyber services to life — smoothly, securely, and with real customer impact. This role is critical to Sapphire’s growth: you’ll lead post‑sales mobilisation from late‑stage handover through to steady‑state delivery, ensuring customers get high‑quality outcomes, on time, and aligned to their needs.
Location: Glasgow — 3 days per week in our Glasgow office (hybrid)
Travel: UK-wide (as needed)
Security: Ability to gain UK security clearance (transferable clearance a plus)
What you’ll do (the fun, impactful bits)
- Own mobilisation end‑to‑end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‑live” readiness.
- Orchestrate delivery across teams (SOC, VM, awareness, consulting/pro services, TAMs, DFIR partners, ops and customer stakeholders) so the whole solution lands seamlessly.
- Set governance & ways of working: steerco/ops reviews, risk management, clear RACI, crisp escalation routes and decision logs — from mobilisation into BAU.
- Lead customer comms with confidence: senior stakeholder updates, progress reviews, risk/issue forums, and go‑live checkpoints.
- Drive technical readiness: coordinate pre‑live activities (e.g., threat modelling, integration validation, tabletop exercises), baseline runbooks and ensure a clean handover to TAMs/Operations.
- Track what matters: define entry/exit gates, monitor mobilisation KPIs/SLAs, and report status/risks/benefit realisation.
What we’re looking for
- Proven delivery leadership in post‑sales mobilisation across multi‑service cyber security programmes (SOC + consulting/advisory).
- Comfortable translating technical detail for both executive and hands‑on audiences.
- Working knowledge of SIEM/XDR, cloud & endpoint, identity, firewalls, vulnerability management (bonus for Microsoft Security and Exabeam).
- Strong stakeholder management + ability to run governance, define RACI, and align cross‑functional teams (TAM, SOC, DFIR).
- Confident managing multiple parallel onboarding workstreams and aligning to customer change/incident processes.
- Full driving licence + UK travel.
How success looks
- On‑time, within‑scope go‑lives across service lines (clear acceptance gates, readiness met).
- Great customer experience early-life: strong stakeholder feedback, smooth handover to TAMs/BAU.
- Operational readiness: agreed RACI, tested runbooks/escalations, validated integrations, early KPI/SLA performance trending green.
A note on inclusion (really important to us)
We’re proud to be an Equal Opportunities Employer and we welcome applications from everyone — what matters most is your ability to do the role. If you’re excited by this role but don’t tick every box, please apply anyway — we know great people don’t always match a checklist.
Interested? Drop us a message or apply via LinkedIn with a CV (with a short note explaining what you’ve mobilised and why you loved it).
Post-Sales Customer Success Project Manager in Milton employer: Sapphire
At Sapphire, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Glasgow. Our hybrid working model allows for flexibility while ensuring that our team members are supported in their professional growth through continuous learning opportunities and a commitment to diversity and inclusion. Join us to make a real impact in the cyber security landscape, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Post-Sales Customer Success Project Manager in Milton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Sapphire. A friendly chat can give you insider info and maybe even a referral — which is always a bonus!
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Know what post-sales mobilisation means and be ready to discuss how your experience aligns with their needs. We want to see that you can drive those go-live processes smoothly!
✨Tip Number 3
Showcase your stakeholder management skills! Be ready to share examples of how you've successfully aligned cross-functional teams in the past. This role is all about collaboration, so let’s highlight your teamwork!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Sapphire.
We think you need these skills to ace Post-Sales Customer Success Project Manager in Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Post-Sales Customer Success Project Manager. Highlight your experience in post-sales mobilisation and any relevant cyber security projects you've led. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your past experiences have prepared you for it. Don’t forget to mention specific examples of successful mobilisations you’ve managed.
Showcase Your Stakeholder Management Skills:In your application, emphasise your ability to manage stakeholders effectively. We love candidates who can communicate confidently with both technical teams and senior executives, so share examples of how you’ve done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Sapphire
✨Know Your Cyber Security Stuff
Make sure you brush up on your knowledge of SIEM, XDR, and other relevant technologies. Be ready to discuss how you've successfully managed post-sales mobilisation in the past, especially in multi-service cyber security programmes.
✨Show Off Your Stakeholder Skills
Prepare examples that highlight your experience in managing stakeholders and cross-functional teams. Think about how you’ve defined RACI and steered governance in previous roles — this will show you can orchestrate delivery seamlessly.
✨Be Ready for Technical Discussions
Since this role involves driving technical readiness, be prepared to talk about your experience with threat modelling and integration validation. You might even want to bring a few examples of runbooks or escalation processes you've implemented.
✨Communicate with Confidence
Practice articulating complex ideas simply, as you'll need to communicate effectively with both technical and executive audiences. Prepare to discuss how you've led customer communications and updates in previous projects.
