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- Tasks: Lead post-sales mobilisation for complex cyber services, ensuring seamless delivery and customer satisfaction.
- Company: Join a dynamic tech company focused on innovative cyber security solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace that values diverse talent and encourages all to apply.
- Why this job: Make a real impact in cyber security while working with cutting-edge technology.
- Qualifications: Experience in post-sales mobilisation and strong stakeholder management skills.
The predicted salary is between 45000 - 55000 ÂŁ per year.
We’re hiring: Post‑Sales Customer Success (Mobilisation) Lead | Glasgow (Hybrid)
Bring complex cyber services to life — smoothly, securely, and with real customer impact. This role is critical to Sapphire’s growth: you’ll lead post‑sales mobilisation from late‑stage handover through to steady‑state delivery, ensuring customers get high‑quality outcomes, on time, and aligned to their needs.
Location: Glasgow — 3 days per week in our Glasgow office (hybrid)
Travel: UK-wide (as needed)
Security: Ability to gain UK security clearance (transferable clearance a plus)
What you’ll do (the fun, impactful bits)
- Own mobilisation end‑to‑end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‑live” readiness.
- Orchestrate delivery across teams (SOC, VM, awareness, consulting/pro services, TAMs, DFIR partners, ops and customer stakeholders) so the whole solution lands seamlessly.
- Set governance & ways of working: steerco/ops reviews, risk management, clear RACI, crisp escalation routes and decision logs — from mobilisation into BAU.
- Lead customer comms with confidence: senior stakeholder updates, progress reviews, risk/issue forums, and go‑live checkpoints.
- Drive technical readiness: coordinate pre‑live activities (e.g., threat modelling, integration validation, tabletop exercises), baseline runbooks and ensure a clean handover to TAMs/Operations.
- Track what matters: define entry/exit gates, monitor mobilisation KPIs/SLAs, and report status/risks/benefit realisation.
What we’re looking for
- Proven delivery leadership in post‑sales mobilisation across multi‑service cyber security programmes (SOC + consulting/advisory).
- Comfortable translating technical detail for both executive and hands‑on audiences.
- Working knowledge of SIEM/XDR, cloud & endpoint, identity, firewalls, vulnerability management (bonus for Microsoft Security and Exabeam).
- Strong stakeholder management + ability to run governance, define RACI, and align cross‑functional teams (TAM, SOC, DFIR).
- Confident managing multiple parallel onboarding workstreams and aligning to customer change/incident processes.
- Full driving licence + UK travel.
How success looks
- On‑time, within‑scope go‑lives across service lines (clear acceptance gates, readiness met).
- Great customer experience early-life: strong stakeholder feedback, smooth handover to TAMs/BAU.
- Operational readiness: agreed RACI, tested runbooks/escalations, validated integrations, early KPI/SLA performance trending green.
A note on inclusion (really important to us)
We’re proud to be an Equal Opportunities Employer and we welcome applications from everyone — what matters most is your ability to do the role. If you’re excited by this role but don’t tick every box, please apply anyway — we know great people don’t always match a checklist.
Interested? Drop us a message or apply via LinkedIn with a CV (with a short note explaining what you’ve mobilised and why you loved it).
Customer Success Specialist in Milton employer: Sapphire
Contact Detail:
Sapphire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist in Milton
✨Tip Number 1
Network like a pro! Reach out to current employees at Sapphire on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Familiarise yourself with post-sales mobilisation and how it impacts customer success. Show us you know your stuff and can hit the ground running!
✨Tip Number 3
Practice your communication skills! You’ll need to lead customer comms confidently, so rehearse how you’d update stakeholders or handle tricky questions. We want to see you shine in those moments!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Success Specialist in Milton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Specialist. Highlight your experience in post-sales mobilisation and any relevant cyber security projects you've worked on. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role and how you can contribute to our team. Share specific examples of your past successes in managing complex projects and engaging with stakeholders. This is your chance to shine!
Showcase Your Communication Skills: Since this role involves leading customer communications, make sure your application reflects your ability to convey technical details clearly. Use straightforward language and structure your application well so we can easily see your thought process.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Sapphire
✨Know Your Cyber Stuff
Make sure you brush up on your knowledge of cyber security, especially around SIEM/XDR and other relevant technologies. Be ready to discuss how you've successfully mobilised similar projects in the past, as this will show your expertise and confidence.
✨Master Stakeholder Management
Prepare examples of how you've effectively managed stakeholders in previous roles. Think about times when you had to communicate complex technical details to non-technical audiences. This will demonstrate your ability to bridge the gap between teams and ensure smooth delivery.
✨Show Off Your Project Management Skills
Be ready to talk about your experience with governance, RACI definitions, and managing multiple workstreams. Highlight specific instances where you’ve led a project from mobilisation to go-live, ensuring everything was on time and within scope.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and how they measure success post-mobilisation. This shows your genuine interest in the role and helps you understand their expectations better.