At a Glance
- Tasks: Lead post-sales mobilisation for complex cyber services, ensuring high-quality outcomes for customers.
- Company: Join a dynamic tech company focused on customer success and innovative cyber solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace that values diverse applicants and encourages everyone to apply.
- Why this job: Make a real impact in the cyber security field while working with cutting-edge technology.
- Qualifications: Experience in post-sales mobilisation and strong stakeholder management skills required.
The predicted salary is between 50000 - 65000 € per year.
We’re hiring: Post‑Sales Customer Success (Mobilisation) Lead | Glasgow (Hybrid)
Bring complex cyber services to life — smoothly, securely, and with real customer impact. This role is critical to Sapphire’s growth: you’ll lead post‑sales mobilisation from late‑stage handover through to steady‑state delivery, ensuring customers get high‑quality outcomes, on time, and aligned to their needs.
Location: Glasgow — 3 days per week in our Glasgow office (hybrid)
Travel: UK-wide (as needed)
Security: Ability to gain UK security clearance (transferable clearance a plus)
What you’ll do (the fun, impactful bits)
- Own mobilisation end‑to‑end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‑live” readiness.
- Orchestrate delivery across teams (SOC, VM, awareness, consulting/pro services, TAMs, DFIR partners, ops and customer stakeholders) so the whole solution lands seamlessly.
- Set governance & ways of working: steerco/ops reviews, risk management, clear RACI, crisp escalation routes and decision logs — from mobilisation into BAU.
- Lead customer comms with confidence: senior stakeholder updates, progress reviews, risk/issue forums, and go‑live checkpoints.
- Drive technical readiness: coordinate pre‑live activities (e.g., threat modelling, integration validation, tabletop exercises), baseline runbooks and ensure a clean handover to TAMs/Operations.
- Track what matters: define entry/exit gates, monitor mobilisation KPIs/SLAs, and report status/risks/benefit realisation.
What we’re looking for
- Proven delivery leadership in post‑sales mobilisation across multi‑service cyber security programmes (SOC + consulting/advisory).
- Comfortable translating technical detail for both executive and hands‑on audiences.
- Working knowledge of SIEM/XDR, cloud & endpoint, identity, firewalls, vulnerability management (bonus for Microsoft Security and Exabeam).
- Strong stakeholder management + ability to run governance, define RACI, and align cross‑functional teams (TAM, SOC, DFIR).
- Confident managing multiple parallel onboarding workstreams and aligning to customer change/incident processes.
- Full driving licence + UK travel.
How success looks
- On‑time, within‑scope go‑lives across service lines (clear acceptance gates, readiness met).
- Great customer experience early-life: strong stakeholder feedback, smooth handover to TAMs/BAU.
- Operational readiness: agreed RACI, tested runbooks/escalations, validated integrations, early KPI/SLA performance trending green.
A note on inclusion (really important to us)
We’re proud to be an Equal Opportunities Employer and we welcome applications from everyone — what matters most is your ability to do the role. If you’re excited by this role but don’t tick every box, please apply anyway — we know great people don’t always match a checklist.
Interested? Drop us a message or apply via LinkedIn with a CV (with a short note explaining what you’ve mobilised and why you loved it).
Post-Sales Customer Success Project Manager in Glasgow employer: Sapphire
Sapphire is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the fast-paced cyber security sector. With a hybrid working model based in Glasgow, employees benefit from flexible arrangements while engaging in meaningful projects that drive customer success. The company fosters professional growth through continuous learning opportunities and a commitment to diversity and inclusion, making it an ideal place for those looking to make a real impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Post-Sales Customer Success Project Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Sapphire. A friendly chat can give you insights and maybe even a referral — which is always a bonus!
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Dive deep into post-sales mobilisation and be ready to discuss how you’ve successfully managed similar projects before. Show us you know your stuff!
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! Bring examples of how you’ve orchestrated delivery across teams or tackled complex challenges. We love seeing real-world applications of your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Sapphire.
We think you need these skills to ace Post-Sales Customer Success Project Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Post-Sales Customer Success Project Manager. Highlight your experience in post-sales mobilisation and any relevant cyber security projects you've led. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this role and how your past experiences have prepared you for it. Share specific examples of successful mobilisations you’ve managed, and don’t forget to mention why you love working in customer success!
Showcase Your Stakeholder Management Skills:In both your CV and cover letter, emphasise your ability to manage stakeholders effectively. We’re keen to see how you’ve navigated complex relationships and ensured smooth communication across teams in previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed! It’s super easy, and you can attach your CV and cover letter directly. Plus, it helps us keep track of all applications in one place!
How to prepare for a job interview at Sapphire
✨Know Your Stuff
Make sure you brush up on your knowledge of post-sales mobilisation and the specific cyber security services mentioned in the job description. Familiarise yourself with terms like SOC, SIEM, and XDR, as well as how they fit into the bigger picture of customer success.
✨Showcase Your Leadership Skills
Prepare examples that highlight your delivery leadership experience. Think about times when you successfully managed multiple workstreams or led cross-functional teams. Be ready to discuss how you ensured smooth transitions and high-quality outcomes for customers.
✨Communicate Confidently
Since you'll be leading customer communications, practice articulating complex technical details in a way that's easy to understand for both technical and non-technical stakeholders. This will show your ability to bridge the gap between different audiences.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss how you've handled risks and issues in past projects. Share specific examples of how you defined RACI, set governance structures, and tracked KPIs to ensure successful project delivery. This will illustrate your proactive approach to potential challenges.
