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- Tasks: Lead post-sales mobilisation and ensure high-quality outcomes for customers.
- Company: Join a dynamic cyber services company making a real impact.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Exciting role with travel opportunities and potential for UK security clearance.
- Why this job: Be at the forefront of delivering complex cyber solutions that matter.
- Qualifications: Experience in customer success and strong team collaboration skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
We’re hiring: Post‑Sales Customer Success (Mobilisation) Lead | Glasgow (Hybrid)
Bring complex cyber services to life — smoothly, securely, and with real customer impact. This role is critical to Sapphire’s growth: you’ll lead post‑sales mobilisation from late‑stage handover through to steady‑state delivery, ensuring customers get high‑quality outcomes, on time, and aligned to their needs.
Location: Glasgow — 3 days per week in our Glasgow office (hybrid)
Travel: UK-wide (as needed)
Security: Ability to gain UK security clearance (transferable clearance a plus)
What you’ll do (the fun, impactful bits):
- Own mobilisation end‑to‑end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‑live” readiness.
- Orchestrate delivery across teams (SOC, VM, awareness, consulting/pro services, TAMs, DFIR partners, ops and customer stakeholders) so the whole solution lands seamlessly.
- Set governance.
Customer Success Specialist employer: Sapphire
Contact Detail:
Sapphire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Sapphire on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Dive deep into what post-sales mobilisation means and how it impacts customer success. We want to show that we’re not just interested, but genuinely excited about making a difference!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating how your skills align with orchestrating delivery across teams. This will help us feel more confident when it’s our turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Specialist role. Highlight your experience in post-sales mobilisation and how you can drive high-quality outcomes for customers. We want to see how you align with our mission!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you've successfully orchestrated delivery across teams or managed complex projects. This will help us see your potential impact at StudySmarter.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for customer success shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Sapphire
✨Know the Company Inside Out
Before your interview, make sure you research Sapphire thoroughly. Understand their services, especially in cyber security, and how they impact customers. This will help you demonstrate your genuine interest and show that you’re ready to contribute to their mission.
✨Showcase Your Project Management Skills
As a Customer Success Specialist, you'll need to manage multiple service lines. Be prepared to discuss specific examples from your past experiences where you successfully led projects or mobilised teams. Highlight your ability to drive scope and dependencies effectively.
✨Emphasise Team Collaboration
This role involves orchestrating delivery across various teams. Share stories that illustrate your teamwork skills and how you've worked with different stakeholders to achieve a common goal. This will show that you can navigate complex environments smoothly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you’ve faced in previous roles and how you overcame them. This will help you demonstrate your critical thinking and adaptability, which are key for this position.